NY Shift Supervisor

Employment Type

: Full-Time

Industry

: Non-Executive Management



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JOB OVERVIEW

The Shift Supervisor serves an important function at the store and is a champion in its operations, customer service and peers relations. The Shift Supervisor adheres the companys operational and service procedures, while maintaining a pleasant work environment with the rest of the team.

JOB RESPONSIBILITIES

* Customer Service

* Ensure smooth day to day operations during the shift. Foster and promote a strong work culture and #MilkBarLife, and uphold brand service standards.

* Fully understand and exhibit the Milk Bar ethos, embodying our core values and inspiring celebration. Serve as a brand ambassador, both internally and externally.

* Lead by example the FOH team and provide exceptional customer experience.

* Maintain brand identity in all interactions. Address and resolve all customers issues at the store.

* Operations & Sales

* Execute sales accurately and provide corrective measures for any mistakes and inconsistencies.

* Take inventory and replenish stock from commissary kitchen/all product vendors by using the provided inventory systems.

* Be knowledgeable with troubleshooting any and all equipment issues.

* Ensure storefront, FOH and BOH are clean and appealing to guests.

* Comply with DOH regulations and Milk Bar standards when performing cleaning tasks and when preparing food and beverages.

* Execute all menu changes to perfection and ensure they are properly implemented.

* Communicate any facilities, tech and art requests with corresponding departments.

* Human Resources and Talent Development

* Assist in training others while on shift and setting them up for success by sharing knowledge.

* Share with manager feedback and comments regarding:

* Employee performance.

* Potential hiring needs.

* Suggested product par edits.

* Equipment, product, & special order issues as they arise.

* Weekly goals for yourself, staff, & storefront improvements.

* Plan of action & solid deadlines for completing the aforementioned goals.

* Customer feedback.

* Support the manager in appropriate staffing needs as needed, such as: weekly tips, callouts, lateness and more.

Please note that job duties are subject to change at the Bakerys discretion.

SKILLS & REQUIREMENTS

* 2 years experience required, preferably in the Hospitality / Food Service industry.

* Past supervisory experience is a plus.

* Work a minimum of 4 shift (32 hours) per week at the store.

* Food handler card required (Food Protection Certificate in NYC), Servsafe Management Certificate preferred.

* Strong communication skills. Ability to solve problems independently and delegate as needed.

* Passion for food, sweets and coffee - big plus.

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