Principal FastTrack Program Manager Lead

Microsoft in New York, NY

  • Industry: Information Technology - Project And Product Manager
  • Type: Full Time
position filled
Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers.

FastTrack for Azure helps customers onboard to Azure, getting them on track to "build it right, architect it right, the first time".

FastTrack for Azure (FTA) takes a solution-centric approach, providing customers with Microsoft Azure engineers, tools and best practices to significantly increase customer's success with Azure. Our team is looking for you, a strong player/coach for a Principal Program Manager Lead. You will lead a team of Program Managers that bring great teamwork, organization & structure, inquisitive mind, positive attitude, high-energy leadership, and engineering execution to our customer-focus team chartered with enabling a world-class experience for Microsoft Azure cloud platform customers. This role is integral to overall operationalization of the customer onboarding experience and driving success with FTA engagements.


**Your areas of responsibility include:**

+ Build a diverse team with capabilities to oversee the customer onboarding journey, the customer experience and maintain the overall customer relationship.

+ Work closely with FTA Engineer Leads in addressing customer solution needs and driving success with their Azure deployments.

+ Identify opportunities where we can do better for our customers (process, tools, technology) to increase FTA's overall impact.

+ Maintain strong working relationships with stakeholders across engineering, sales, services and partner teams.

+ Coach and mentor others in planning, organizing and coordinating work.

+ As a player, manage your own customer's onboarding journey, the customer experience and maintain the overall customer relationship.

+ Evangelize and teach others to reach beyond existing solutions and technologies to incorporate new ideas.

+ Create an inclusive work environment where every employee can effectively engage, and wants to be part of the team driving customer success

+ Provide ongoing feedback that helps your direct reports improve their performance, develops skills and supports their career aspirations.

+ Work closely with FTA engineer leadership in addressing customer solution needs and driving success with their Azure deployments.

**Successful Candidate Competencies:**

+ Experience people manager of diverse and inclusive teams with strong people development skills

+ Real day-to-day external customer-facing experience and empathy

+ Keen ability to communicate ideas effectively with executives and engineering teams

+ Assembling, leading and working within strong cross-functional groups and matrixed team environments

+ Demonstrate skills and abilities to consistently create an amazingly positive experience for customers

+ Track record of problem solving ranging from conceptualization to implementation

+ Ability to juggle and manage several priorities and drive clarity for FTA engineers

+ Real-world smart, logical and able to learn new areas quickly

+ Experience with managing the performance of a program


**Qualifications Recommendations:**

+ Demonstrated ability to lead, manage, build and deliver customer business results through an engineering or professional services team.

+ Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process for Microsoft Azure (or competing technology).

+ Have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and teams to motivate others.

+ Deep technical proficiency in one or more cloud technologies.

+ Consulting and/or Delivery experience a preferred.

+ Financial sector experience is a plus.

+ MS Azure experience is a plus.

**Basic Qualifications:**

+ 7+ years of direct customer facing experience

+ 1+ year Cloud software industry experience

+ 5+ years for people management experience

We are looking forward to meeting you! #azcxp

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

You may be interested in these similar jobs!
Program Associate
L Marks in New York, NY

Program Associate - Intrapreneurship L Marks is working to transform corporate businesses by promoting the ideas of their entrepreneurial employees. …

Read More
General Restaurant Manager – Grab & Go Concept!
CoRecruitment in New York City , NY

General Restaurant Manager – Grab & Go Concept! Salary: Ranging from $55K - $72K + 30% Yearly Salary Bonus and much much more! Location: NYC, N…

Read More
Physical Therapist
Prime Healthcare Services Inc. in ELIZABETH, NJ

Healthcare Consulting Firm seeks a Physical Therapist. Responsibilities include perform and document clients’ initial exam, evaluating data to ident…

Read More
Principal Customer Engineering Lead (ISVs)
Microsoft in New York, NY

The FastTrack for Azure (FTA) team provides direct assistance from Microsoft engineers to help customers design, develop and build Azure solutions qu…

Read More
Off-Premise belgian sales manager (Yonkers)
160over90 in Yonkers, NY

Anheuser-Busch is actively seeking a Belgian Beer Sales Manager position (Full Time Contract Position) to support Belgian Beer brands on behalf of An…

Read More
Administrative intern (Staten Island)
TransPerfect in Staten Island, NY

Summary: The position of Administrative Intern supports sales managers and administrative staff by tracking, investigating, and reporting sales infor…

Read More
Principal, Assistant Principal, Elementary Principal
Pelham Public Schools in Pelham, NY

Pelham Public SchoolsPelham serves approximately 2,900 students in four neighborhood elementary schools, one middle school and one high school, and i…

Read More
Sales Team Lead - Training Provided
Market Value in New York, NY

As a growing company, we are in need of candidates looking to be trained into a leadership role. Candidates must possess the qualities of a leader an…

Read More
.NET Developer
Hyatt Leader in New York, NY

Job Description:SCOPE OF SERVICES: The (client name redacted) IT upgrade/FastTrack Program enhances the quality and cost effectiveness of (client nam…

Read More
.NET Developer
Robert Half Technology in New York, NY

Job Description:SCOPE OF SERVICES: The (client name redacted) IT upgrade/FastTrack Program enhances the quality and cost effectiveness of (client nam…

Read More
.NET Developer
MNK Infotech in Brooklyn, NY

Job Description:SCOPE OF SERVICES: The (client name redacted) IT upgrade/FastTrack Program enhances the quality and cost effectiveness of (client nam…

Read More
Retail Store Manager
Destination XL in Carle Place, NY

As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers. DXL really makes a differ…

Read More
Project Management Lead
3DC in New York, NY

Project Management LeadUS-NY-New YorkJob ID: 2020-1277Type: Regular Full-Time# of Openings: 1Category: Research & Development3DCOverview Deerfield Di…

Read More
Senior Production Engineer
Triple H Construction in Jamacia, NY

Job title: Senior Production Engineer Salary: …

Read More
Youth Sales Representative
Riddell in Long Island, NY

Youth Sales RepresentativeRiddell is a premier designer and developer of football helmets, protective sports equipment, head impact monitoring techno…

Read More