Requisition ID: Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century . Merck s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Merck s Global Human Health (GHH) Division abides by a patient first, profits later ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide. The leader is responsible for ensuring that the US market has an industry-leading strategy and approach to measuring and optimizing HCP and consumer engagement campaigns on an in-flight basis. The leader will ensure that engagement teams with responsibility for the creation and pull-through of campaigns have the timely and actionable insights necessary to optimize customer engagement during campaign execution. This role will have the opportunity to influence consumer & HCP campaigns spanning Merck s entire portfolio, including Oncology, Vaccine, Chronic Care, Woman s Health and Hospital/Specialty. Job Responsibilities: Responsible for establishing a consistent analytics framework as well as the set of tools required to measure and assess the effectiveness of our engagement activities across all channels and brands Proactively creates & executes robust campaign measurement plans to enable timely insights to optimize engagement campaigns in-flight Builds and develops a high-performing team comprised of internal and external resources Responsible for driving the application of industry-leading data, methods and metrics for campaign measurement approaches, including evolution of customer engagement leading indicators / key performing indicators Inform/guide the evolution and roadmap for campaign analytics BI tools and capabilities Continually explores and experiments with new approaches to measuring and optimizing campaigns Ensures proper design and execution of test and learn protocols used to optimize content and channel approaches Works in close collaboration with members of digital engagement, marketing, advanced analytic, data management and IT teams to ensure appropriate implementation and pull-through of measurement protocols Responsible for building and leading centers of excellence for both HCP and consumer campaign analytics Builds and develops a high-performing team comprised of internal and external resources Qualifications: Deep understanding of best practices related to use of data, methods and metrics for customer campaign measurement and optimization Proven ability to build, develop and lead a high-performing analytics team Proven ability to effectively collaborate with a broad range of internal and external stakeholders Strong project management skills Intellectual curiosity and ability to identify innovative approaches to addressing campaign optimization Excellent presentation, analytics and communication skills, both written and oral, are required to synthesize key issues and communicate/persuade constituencies towards specific actions and initiatives Qualifications Education: Required: BA / BS in Quantitative Analytics field (e.g. quantitative sciences, quantitative business analytics, engineering or IT) Preferred: MS / PhD in Quantitative Analytics field (e.g. quantitative sciences, engineering or IT) Required Experience: Minimum of (10) years experience in delivering actionable insights to optimize customer engagement campaigns Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we re inventing for life. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ...@merck.com. Search Firm Representatives Please Read Carefully: Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means. Visa sponsorship is not available for this position.
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