Customer Data & Reporting Intern (Valley)

Maquet Getinge Group in Valley, AL

  • Type: Full Time
position filled

Position Overview

The Internship is for a current undergraduate student or a recent graduate, interested in gaining experience in reporting and data management, in relation to customer service processes. The intern should be prepared to work in a fast-paced team environment, and is desired to have strong analytical and organizational skills. The Internship work requires utilizing Microsoft Excel, Outlook and the intern will be trained to utilize SAP and other systems as Customer Relationship Management (CRM) resources. The internship will work closely with the customer services team, frequently coordinating work with multiple managers and teams, and he/she will interact with other internal departments such as Finance, Contracts and Pricing and Field Sales and Service.

This is an open-ended, paid internship preferably for 35 hours a week. There is flexibility in hours of work per week for full time students to only 25 hours per week, where working hours are flexible and can be compressed into a 4 day work week. The intern will work with multiple managers.

Job Details

  • Generate the SAP Extract Backlog report as a daily report. Utilize this report to review pendingcustomer orders and release deliveries to the sales team. If there is no inventory, coordinate with the buyer/planers on the inventory team to either get the inventory ordered or to have it expedited.
  • Generate the SAP extract Van Stock BacklogDaily report. Utilize this report similar to the above however apply the analyses for field Service team.
  • Generate the Returns Report from the XPO tool, which is items returned to warehouse, and research and determine next steps. This is a report received once a week from the XPO warehouse and needs to be analyzed to determine next steps.
  • Handle tasks related to credits and debits, where it is required to create credits and debits for price discrepancies requested by the Contact and Pricing team, or from the Finance Credit and Collections team.
  • Handle reporting associated with customer returns. This requires creating return documents in SAP as per email requests from customers.
  • Handle reporting associated with Van Stock Returns. This requires creating return documents in SAP as per email request from the Field Service team.
  • Handle Van stock monitoring by running transaction reports to monitor new Van Stock orders transmitting from the Oxando tool.
  • Monitor orders with errors which are transmitted via GHX interface.
  • Position Requirement:

  • Currently enrolled in an undergraduate degree program (Business Administration, Marketing, Finance).
  • Overall GPA of 3.0.
  • Advanced Skills in Microsoft Excel (pivot tables, v- lookup, IF function, charts, advanced formatting etc.)
  • Intermediate skills in Word and Outlook or other e-mail system.
  • Ability to analyze data and understand and train on new e-systems.
  • Ability to prioritize time-sensitive assignments.
  • Flexible and proactive in taking on assignments and responsibilities, and willing to learn.
  • Ability to work a minimum of 25 hours a week.

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