Service Release Supervisor (Vinton)

Employment Type

: Full-Time


: Non-Executive Management

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Positionmanages staff and department operations to ensure quality, accuracy and thehighest standard of service in the areas of interim servicing, service releasetransfers, full deconversion, and quality control. This includes but is not limited to theoversight of interim servicing, outgoing bulk servicing transfers, qualitycontrol and monitoring of all associated data, reconciliations, and fundsremittances.


  • Responsible for supervising, monitoring and reviewingdaily processes and operations of the interim servicing, service releasetransfers, full deconversion, and quality control areas.
  • Directly responsible for managing department staff toensure procedures are followed, standards are being met and operational gapsare being addressed and resolved.
  • Report directly to mid- and senior management onstatus/issues regularly through management reports, metrics, meetings, and verbal/writtencommunication.
  • Coorindate department operations using internal andexternal resources, often needing to coordinate, plan, and proctor meetingswith other departments or with various clients or partners involved in ascheduled transfer.
  • Ensure that the department meets/exceeds establishedmetrics/SLA standards.
  • Communicate with and ensure staff communicatesprofessionally and timely with clients and other servicers or partners asrequired.
  • Develop and maintain department policies and proceduresas required.
  • Communicate with other servicing departments on mattersrelated to service release and outgoing bulk transfers.
  • Research process gaps (intra/inter departmental) andclose gaps timely.
  • Manage pertinent third party vendors and ensure vendorsare meeting required quality standards.
  • Supervise, coach and develop staff to ensure departmentefficiencies are maintained.
  • Hire, train and counsel staff as needed.
  • Responsible for requesting, creating/preparing,updating/revising, reviewing, testing, finalizing/approving, conduct trainingand maintain the departments policies and procedures
  • All other duties as assigned.
  • Qualifications


  • High School Diploma or equivalent required.
  • Bachelors Degree or an equivalent combination of education andexperience in finance, computer or data related field required.
  • 3 to 4 years of experience in mortgage servicing, mortgage related or finance/bankingfield preferred.
  • Proficient use of Microsoft Excel, Access, and Word is required.
  • 2-3 years supervisory experience required.
  • Ability to function as a leader and to work under pressure, meetorganizational deadlines, and multi-task are critical to job success.
  • Excellent analytical, organization and verbal/written skills required.
  • Ability to work collaboratively with peers, other departments, andclients in a fast-paced, team-centric environment.

    Workingconditions are normal for an office environment. Ability to attend work and beproductive during normal business hours and to work early, late or weekendhours as needed for successful job performance. Over time required asnecessary.

    Essential functions are thebasic job duties that an employee must be able to perform, with or withoutreasonable accommodation.

    ESSENTIAL FUNCTIONS C ritical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    R eading Comprehension Understandingwritten sentences and paragraphs in work related documents.

    E nglish Language Knowledge of the structure and content of the English languageincluding the meaning and spelling of words, rules of composition, and grammar.

    S peaking Talking to others to convey information effectively.

    A c t i ve Learning Understanding the implications of new information forbothcurrent and future problem-solving and decision-making.

    A c t i ve Listening Giving full attention to what other peopleis saying, taking time to understand the points being made, askingquestions as appropriate, and notinterrupting at inappropriate times.

    I nstructing Teaching others how to do something.

    Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriateone.

    T im e Management Managing one's own time and the time of others.

    W r i t i ng Communicating effectivelyin writing as appropriate for the needs of the audience.

    C omplex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

    D eductive Reasoning The ability to apply general rules to specific problems to produce answers thatmake sense.

    P roblem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, onlyrecognizing there is a problem.

    W r i tt en Comprehension The abilitytoread and understand information and ideas presented in writing.

    I nductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding arelationship among seemingly unrelated events).

    I nformation Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g.,patterns of numbers, letters, words, pictures, mathematical operations).

    N ear Vision The ability to see details at close range (within a few feet of the observer).

    Oral Comprehension The abilitytolisten to and understand information and ideaspresented through spoken words and sentences.

    OralExpression The ability to communicate information and ideas in speaking so others will understand.

    S peech Recognition The ability to identify and understand the speech of anotherperson.

    S peech Clarity The ability to speakclearlysoothers can understand you.

    PHYSICAL DEMANDS Si tt i n g up to 95% of time

    W alking up to 5% oftime

    Occasional standing, stooping, kneeling, crouching and reaching E QUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY

    LoanCare, its affiliates andsubsidiaries, is an Equal Opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, disability, protected veteran status, national origin, sexualorientation, gender identity or expression (including transgender status),genetic information or any other characteristic protected by applicable law.

    #WorkWithUs LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.


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