General Manager

Employment Type

: Full-Time


: Non-Executive Management

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Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds New York!Madame Tussauds New York is looking for a General Manager to join the team!Your Magical RoleIn this role the General Manager you will and run this exciting visitor attraction. With a key a focus on the operational running and commercial profitability of the attraction, the General Manager will ensure that the financial and visitor performance targets are consistently met, whilst most importantly ensuring the customer experience remains consistently high. You will lead and, develop your onsite teams, while also establishing yourself quickly in the local community for the benefit of the business.Responsibilities:* Manage all business aspects in order to achieve visitor volume, EBITDA and other Key Performance Indicators (KPI) targets* In conjunction with the Marketing department, ensure strong and coordinated deliver of national and regional marketing strategies including promotions, trade marketing, and PR.* Runs the day to day operation of the attraction to ensure the highest operational standards and product excellence.* Proposes budgeted annual profit (EBITDA) for the attraction.* Proposes business plan, CAPEX and budget strategies for the attraction.* Reviews and approves preparation of accounting analysis for all capital expenditures.* Acts as the spokesperson for the attraction for significant PR events.* Develops Direct reports.* Contributes towards the marketing strategy and the brand product development particularly promotions and guest numbers to balance the commercial aspirations with the need to deliver improved guest service.* Implements relevant health and safety legislation and requirements for the attraction.* Controls costs to ensure margin consistency.* Demonstrates excellent commercial awareness and strong P & L knowledge and uses this to establish clear and consistent targets.* Implements consistent operation of all financial controls achieving minimum standards set by internal audit.* Lead daily team briefings and demonstrate the group values at every opportunity.* Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.* Motivates and coaches staff throughout the attraction to maximise sales opportunities and ensure secondary spend targets are met.* Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.* Actively encourages and supports new and innovative ideas from all team members on how to improve the business.* Creates a culture of trust and empowerment.Your Magical Ingredients* Minimum 5 years of senior management experience within an operations and/or retail environment; including a visitor attraction, theme park, museum, hotel, theatre or entertainment environment.* Leadership experience within a business of 1 million+ annual revenue and/or 50+ employees.* Knowledge of financial reporting, budgets, and forecasting.* Knowledge of marketing, health and safety, and HR preferred.* Engaging personality. Ability to think strategically and solutions and improvement focused.* Strong computer skills. Ability to utilise standard software applications to include MS Office suite and advance excel skills a plus.* Proven ability to work on multiple projects simultaneously and multi-task as necessary.* Possess strong communication skills (both verbal and written).* Desire to work in fast-paced environments.* Must be flexible to work shifts outside normal business hours, may include some weekends, and holidays.Education:Bachelor's degree in business, economics, finance, or related field.About The BenefitsIn return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, benefit from free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organisation.About UsMerlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

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