Here atKapost, we are revolutionizing the way that companies unite revenue teams to speak in One Voice with their marketing content. As the world's leading provider of B2B content operations software, we are partnering with our 165+ clients -- GE Digital, IBM, and Salesforce to name a few -- to power their content operations. We've been featured as a great place to work byBuilt In Colorado. We're growing fast and are looking to add to our talented team. Read more about our culturehere! As a Director of Customer Success at Kapost, you will be responsible for driving client outcomes and business value across a portfolio of both enterprise and mid-market clients. You'll lead a team of and Customer Success Managers (CSMs) to achieve results for our clients. If you are genuinely passionate about: Earning customer loyalty by delivering on our promises with empathy, compassion, strategic partnership, best practices, rapid response, high quality communication, and outstanding customer experiences Growing and developing a highly talented and engaged team of CSMs through excellence in recruiting, clear expectations/objectives, feedback, and coaching Building process to deliver measurable value, drive adoption, operationalize the customer lifecycle, define/measure success, engage client executives, and turn around at-risk clients Partnering with Services and Sales to position clients for success, deliver presentations, engage executives, and assist with escalations Thriving in the dynamic, highly competitive, and often hectic environment of a SaaS startup And you have strengths in: Customer empathy Aptitude Emotional IQ Active listening Positive attitude Facilitation Discovery Teaching Problem solving Effective communication (written, verbal, presentations) Leadership Patience Executive Presence Leadership Sense of humor And you have a track record of success with: Building and leading a team of Customer Success professionals that drive platform usage and measurable value with their clients Developing strategic relationships with client executives Management experience in recruiting, developing, and empowering a team of customer facing team members to deliver results Understanding of software development and sales-to-services processes And you have: A Bachelor's degreeSalary Range: NAMinimum QualificationNot Specified years Associated topics: analyst, area sales, bi, business intelligence, business technology, channel partner, customer, franchise operator, retail, sales
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.