Customer Success Coordinator

Compensation

: $64,580.00 - $104,060.00 /year *

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Who We Are

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.

The Job

Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Customer Success coordinator team at Justworks owns outbound notifications to customers regarding their account, no matter how big or small.

Who you are

* Passionate about a career in customer success
* Self-driven to be productive and seek out self-improvement
* Equally compassionate to your teammates as you are to your customers
* Committed to delivering service excellence in every customer interaction
* Excited by opportunities to drive process improvements

What you'll do

* Craft outbound emails to customers regarding required or incorrect information in their accounts; follow up via phone when necessary
* Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
* Manage queue of open issues to deliver timely and effective solutions
* Communicate bugs and user feedback to our Product team
* Help with customer retention and contribute recommendations for improving our product and processes

Qualifications

* Bachelor's degree preferred
* Must be available to work in New York City
* Customer support skills and comfort handling challenging situations; ability to be empathetic, compassionate, responsive and resourceful
* Strong written and verbal communication skills with acute attention to detail
* Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
* Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
* Spanish language capability, or other second language at business conversation level, a plus

Visa sponsorship for this role is currently not available.

Diversity at Justworks

Justworks' vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture.

We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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