CIB-Wholesale Payments-Client Service Account Manager, Associate

Employment Type

: Full-Time


: Sales

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CIB-Wholesale Payments-Client Service Account Manager, Associate

Req #: 190069471

Location: New York, NY, US

Job Category: Account Servicing

Job Description:

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job description

* Client Service Account Managers have direct responsibility for servicing a portfolio of large corporate or financial institution clients.

* Key advisor to the client, providing advice and consultation on decision making.

* Client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues.

* Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.

* Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.

* Partners with Sales to develop an annual Client-specific service strategy reviews for clients within portfolio.

* Uses product knowledge to recommend and participate in product enhancements and service delivery plans.

* Convey complex ideas and client issues with confidence.

* Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes


* Minimum of 5+ years of relevant industry and/or functional and/or management experience.

* College degree or additional years of experience required.

* Advanced understanding of core and intermediate Treasury Services product sets.

* Thorough understanding of financial exposure and operational risk related to transactions

* Associated with bank products and services.

* Use of technical knowledge to produce value-added solutions for clients and partners.

* Uses client product utilization as a solution to meet business objectives.

* Creative thinker and problem solver.

* Ability to present oral and written communication in an organized, clear and confident manner.

* Negotiation and consultative skills.

* Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.

* Ability to effectively partner with internal colleagues and external clients

* Applies sound judgment during the decision making process; evaluates risk factors.

* Project management skills.

* Proficient in Microsoft Office Suite.

* Willingness to travel.

* Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

* Fluent in Mandarin
Associated topics: branch manager, leader, management, manager of sales, principal, regional sales manager, sales director, sales management, supervisor, territory manager

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