We?re JLL. We?re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.? We have nearly 300 corporate offices across 80 countries, with a team of more than 80,000 individuals.? We look after a property portfolio of over 4 billion square feet, all on behalf of our clients.
If you?re looking to step up your career, JLL is the perfect professional home. With us, you?ll have a chance to innovate with the world?s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You?ll also make long-lasting professional connections and be inspired by the best. We?re focused on opportunity and want to help you make the most of yours. Achieve your ambitions?join us at JLL!
What this job involves:
The Application Support Analyst applies customer support skills in addition to business and technical knowledge to triage, diagnose, troubleshoot and escalate or resolve customer application issues and ensure excellent customer service.? The Application Support Analyst provides ?Level 1? technical support for the client organization's internal applications. The Application Support Analyst will assist the Application Support Lead in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives.? The Application Support Analyst will ensure that the Support Organization maintains a strong and trusted relationship with JLL colleagues and clients. Working experience with IWMS systems is a plus.
Sound like you? Before you apply it?s worth knowing what we are looking for:
2-4 years of experience in a Technical Support capacity
Knowledge of Facilities Management Software (IBM TRIRIGA) is a plus
What you can expect from us:
We?re an entrepreneurial, inclusive culture. We succeed together?across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We?ll offer you a competitive salary and benefits package.
With us, you?ll develop your strengths and enjoy a career full of varied experiences. We can?t wait to see where your ambitions take you at JLL.
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Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.