Position SummaryThe Team Leader helps lead the development and execution of strategic and tactical solutions to ensure JetBlue provides competitive, sustainable, and high-quality benefit programs. The Team Leader is responsible for managing health and wellness programs as well as developing and executing a multi-year holistic wellness strategy. The Team Leader benchmarks our programs against the market and within the airline industry. The Team Leader coaches and develops a team of Crewmembers focused on solution delivery and operational support. The Team Leader is responsible for planned initiatives, project management, strategic development, and member experience.The Team Leader is comfortable maintaining a public profile and building relationships throughout the organization. The Team Leader is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.Essential Responsibilities* Responsible for the following programs and plan designs: Medical, Pharmacy, Vision, International, FSA/HRA/HSA, Advocacy / Concierge services, Clinical Support, Incentives, Digital Wellness Platform* Strategic design of health benefits and physical, financial and emotional wellness offerings based on market knowledge in accordance with department and company goals* Guide operational team and Business Partners on member experience improvements* Work with communications lead to improve engagement and education of benefits* Coordinate functions of the benefits department with the functions of other internal and external stakeholders* Use strong interpersonal skills and knowledge of benefits to define, review, revise and implement benefits programs, in all functional benefits areas, that allow programs to meet the needs of the operation and aligned with industry best practice while remaining cost effective* Establish performance management programs and measure and monitor results (Scorecards) for business partners* Streamline Business Partner reporting and analytics to make programmatic recommendations* Take a significant role in leading and coaching direct team and indirect Crewmembers to support the engagement, growth, performance management, development and succession planning of team members.* Other duties as assignedMinimum Experience and Qualifications* Bachelor's Degree in Business, Human Resources or related* Three (3) years previous experience in leading teams* Two (2) years Benefits, Wellness or related experience* Ability to work well with all levels of leadership to build consensus on issues such as process and strategy* Experience supervising a full project or initiative, including presenting recommendations to senior leadership* Experience leading Business Partner relationships of traditional insurance companies, including Optum and Anthem, and innovative wellness start-ups* Experience with custom advocacy or concierge benefit services* Available for occasional overnight (10%)* Able to pass a ten (10) year background check and pre-employment drug test* Legally eligible to work in the country in which the position is locatedPreferred Experience and Qualifications* Two (2) years of project management experience or project management training* Certified Employee Benefits Specialist (CEBS) or Senior Professional or Professional Human Resources Certificate (SPHR/PHR)* Strong understanding of SAP applicationCrewmember Expectations:* Regular attendance and punctuality* Potential need to work flexible hours and be available to respond on short-notice* Well-groomed and able to maintain a professional appearance* When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft* Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion* Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards* Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))Equipment:* Computer and other office equipmentWork Environment:* Normal Office EnvironmentPhysical Effort:* Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. 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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.