• Jetblack
  • Miscellaneous
  • Full-Time

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Jetblack is a members-only, text-based personal shopping and concierge service that combines the convenience of e-commerce with the customized attention of a personal assistant. With the ultimate goal of creating the next step change in retail through conversational commerce, Jetblack promises members the fastest, most delightful end-to-end shopping experience possible. As the first stand-alone company incubated by Walmart's Store No. 8, Jetblack is on a mission to give time back and make life more enjoyable. Jenny Fleiss, the CEO and co-founder of Jetblack, previously co-founded Rent the Runway, a business that has transformed the retail industry by making designer clothing rentals a convenient and accessible luxury experience for millions of women. About the Role: This position will report into the Head of Workflow and provide meaningful insight and recommendations on complex business challenges. Position will utilize tools, data and Workflow methods to optimize customer demand and labor resources while increasing service and reduce costs. An organizer - You have superb organizational skills, attention to detail, and ability to outline and execute a plan in a methodical, structured way. A creative problem solver - You have the ability to think outside of the box and maintain a flexible approach to problem solving. A numbers guru- You ??re analytical and feel comfortable using numbers to dissect problems and communicating insights to the broader team. A balanced thinker- You ??re obsessed with the details but can see the big picture and contribute to ideas on how to make us an even better company than we are today. What you ??ll do: Lead workflow dashboard design and development Strategic projects - Work cross-functionally on priority strategic projects alongside business area leadership Executive communications - Help to prepare materials for all management and board meetings; develop messaging and storyline Operations strategy - Leverage Business Intelligence analyses to prioritize and measure against initiatives and company objectives Forecast conversation volume, handle times and units sold Forecast daily and interval patterns 5 weeks in advance Develop and implement scheduling and intraday processes Work collaboratively with Workflow team and other operational leaders Oversee and maintain workflow models using statistical data to ensure accuracy and predictability. What you should have: At least +5 years of total work experience forecasting for a contact center environment BA/BS Degree Strong knowledge of SQL and Power BI Proficient in Microsoft Office suite Strong PowerPoint and Excel skills Ability to communicate throughout the organization Pay, perks & such Our benefit package includes a monthly gym stipend, a generous parental leave program, leading healthcare options, 401k matching, and more! We offer unlimited vacation and a great culture filled with quarterly outings, happy hours, work out classes, celebrations, and clubs. We host bi-weekly lunch ??n learns and weekly all-hands meetings. Most importantly, we empower employees to dig in and focus on solving big consumer problems. Join us! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Will you now or in the future require \"sponsorship for an immigration-related employment benefit\"? * For purposes of the following question \"sponsorship for an immigration-related employment benefit\" means \"an H-1B, O-1, E-3, TN or 'job flexibility benefit' (I-140 portability or Adjustment of Status portability) for adjustment status applications pending for 180 days or longer. \" It is the policy of to provide equal employment opportunity for all applicants and employees. The company does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, age, disability, military or veteran status, marital status, sexual orientation, or any other statutorily protected class or status. We also make reasonable accommodations for disabled applicants and employees. To help us comply with federal/state equal employment opportunity record keeping, reporting and other legal requirements, we would appreciate you voluntarily providing the information below. Please Note: Completion of this form is voluntary. Refusal to complete this information will not subject any applicant or employee to adverse treatment. This information will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment. Gender Ethnic Group To assist in appropriate identification, please select the group to which you belong, identify with, or are regarded in the community as belonging in accordance with the definitions below. White (Not Hispanic or Latino) ?? A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. Black or African American (Not Hispanic or Latino) ?? A person having origins in any of the black racial groups of Africa. Hispanic or Latino ?? A person of Cuban, Mexican, Puerto Rican, South or Central American, or Spanish culture or origin regardless of race. American Indian or Alaska Native (Not Hispanic or Latino) ?? A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. Asian (Not Hispanic or Latino) ?? A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands. Two or more Races (Not Hispanic or Latino) ?? All persons who identify with more than one of the above five races (excluding Hispanic or Latino). The following questions are to assist Walmart in determining your eligibility for the Veterans Welcome Home Commitment, which is an industry-leading Hire-A-Veteran program for United States veterans who served on active duty for any branch of the Uniformed Services of the United States. If you do not wish to answer these questions, please indicate below, and you can skip this portion of the application process. If you provide the information on veteran status, it will not be considered in determining your qualification for any particular position. *Uniformed Services are defined as the Army, Navy, Air Force, Marine Corps, Coast Guard, Public Health Service (Commissioned Corps) and National Oceanic and Atmospheric Administration (Commissioned Corps) Do you have Active Duty or Guard / Reserve experience in the Uniformed Services of the United States?

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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