The leader in real-time TV ad data and analytics is currently seeking an Account Supervisor-Networks who will help support our growing Customer Success team. We are seeking a talent who will share our obsession for data accuracy and wants to ensure our clients are successful; someone with an insatiable appetite for learning new things and accomplishing challenging goals in a fast-paced (and not always structured) environment. We are looking for someone that is highly motivated and knows how to get things done quickly and efficiently.
We have a product that is changing how brands, agencies and networks measure and assess the impact of TV advertising campaigns. Our software uses proprietary audio and video analysis to monitor and extract TV commercials, movie trailers and other promotional content from TV. At the same time, our software analyzes consumer interactions with TV ads on the digital screen across search, video and social. Interactions are matched with specific ads and attributed back to airings on TV. Our platform collects and analyzes massive amounts of data in real-time.
This is a rare opportunity to get equity in the early stages of a company with significant early traction and which is run by an experienced team.
As a key member of the customer success team, you will be responsible for a variety of business-critical work that includes, but not limited to:
* Partnering with the enterprise account owner to professionally handle incoming client requests and ensuring that tasks are resolved both promptly and thoroughly. * Collaboratively work across the organization (Data, Product, Marketing, etc.), as a client advocate to ensure resolution and delivery on requests. * Work efficiently and effectively, both as a team and independently, to resolve client request & inquiries as well as develop proactive analyses for the Network clients. * Utilize appropriate resource materials to effectively and accurately interpret, respond and resolve customer inquiries and problems * Partnering with the Network account owner to help monitor projects, progress tracking of client implementations, and resolution of issues * Assist with onboarding new clients by setting up their accounts and providing training support that speaks to their KPIs, uses cases, & applications. * Support teams' requests for presentation and training documentation for client needs * Coordinate client meetings and assist with agenda & presentation generation.
Requirements to be successful in this role
* 2-3+ years of in an media agency, sales support, or relevant experience required and a bachelor's degree * Experience planning, buying, and/or selling television media * Experience monitoring campaign activity in-flight * Well-developed project management skills across various disciplines in a deadline driven environment * Demonstrate ability to adapt to new technologies in a fast paced environment with ease and professionalism * Experience using internal ticketing systems similar to Atlassian Suite; ie. Confluence, JIRA and Slack * Experience using CRM tools, Salesforce preferred * Strong experience using presentation tools such as PowerPoint and Excel * Exceptional interpersonal communication skills and attention to detail * Excellent time-management and organizational skills * Demonstrate a history of creative thinking and autonomous work * Identify and problem-solve challenges and consult with senior management with solutions * Ability to travel for business as needed * Understanding of and a passion for emerging technologies
iSpot.TV is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard for race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.