Lead Reservation Agent, Aston Kaanapali Shores, Full Time 19-098
Interval Leisure Group
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Come join our team!
You're Gonna Love It Here!
When you work at Aqua-Aston, you become part of our ohana. We are a tightknit group of diverse individuals who encourage each other to be our best selves.
It's Not Just A Job
Our employees smile, not because we want our guests to feel welcome, but because we can't help it. Our work is fulfilling because we're in the business of spreading aloha to our guests.
We Make Promises
Aqua-Aston offers competitive benefits, opportunity for growth, and a fun, rewarding work environment. We believe respect and teamwork are integral to our company's success.
Provide customer service to assist future and/or in house guests with room reservations. Provide detailed information about the property, amenities, room features, and room rates.
* Describe and explain Maui region properties and unit configurations. * Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists, and other forms of reporting. * Know, understand and utilize reservations systems of the property, CRO, and virtual phone systems. * Become familiar with occupancy levels and rate availability for all properties for various time frames in order to assist with yielding, inventory management and strategy for unforeseen circumstances. * Handle multiple tasks with a high level of patience, tact, and diplomacy while collecting accurate information.
* High school diploma or equivalent. * Customer service skills. * Communication skills in English language (written, oral). * High level of organization and attention to detail. * Basic computer knowledge including spreadsheets, documents and software.
Aston Kaanapali Shores Resort, 3445 Lower Honoapiilani Road, Lahaina, Maui, HI 96761
We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better - a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.