Vice President, Client Services (White Plains)

Integral Ad Science in White Plains, NY

  • Industry: Executive Management - Marketing/Public Relations
  • Type: Full Time
  • $192,290.00 - 192,290.00
position filled

The Vice President, Client Services position will be responsible for managing the entire Client Services team in the Americas. This will include managing day to day campaign implementations, integrations, and day-to-day relationships across all our clients and partners for both the buy side and the sell side. This role will be a key leader in driving change within the group as our automation efforts come to fruition.

What youll do :

  • Manage day-to-day relationships with Agencies and direct Clients
  • Manage day to day relationships with Publishers, Ad Networks and Platforms
  • Manage via metrics - develop operational rigor on the key metrics of success and hold the team accountable
  • Prepare client and partner reports and presentations with insights derived from diagnostic reporting results and participate in presentations to senior level internal and external stakeholders
  • Manage onboarding, implementation and technical troubleshooting of new and existing client implementations across both internal teams and key client contacts
  • Cultivate positive and effective relationships to help drive process efficiencies and increased adoption of IAS solutions
  • Collaborate across cross functional teams to identify and capitalize on new business and growth opportunities with existing clients
  • Leverage problem solving and critical thinking skills to proactively identify and fix potential implementation and integration issues
  • Be a change agent- with the amount of automation in play, there will be significant change to roles and responsibilities, this leader will be expected to drive that change throughout their organization
  • Collect and analyze product engagement and adoption data to help drive product feature enhancements and customer experience roadmap decision making
  • Continually help optimize operational efficiency as automation rollout continues by changing, training, and adopting new processes across the customer operations org
  • Provide direction and guidance to middle management regarding talent development, job leveling, and career pathing

Who you are and what you have:

  • B.S. or B.A. in business, technology or other related field; MBA preferred
  • 6 to 10 years experience in a client-facing role at an online media company, digital agency/trading desk, sell side partner in the digital media ecosystem
  • 5+ years experience managing a team
  • Exposure to the following advantageous:
    • Browser debugging tools
    • HTML / JS / CSS
    • Programmatic platforms / ad-servers
    • Video player integrations
    • In-app testing / SDK implementation
  • Excellent verbal and written communication skills
  • Strong project management and analytical skills a plus
  • Positive, professional demeanor and experience leading conference calls and in-person presentations
  • Comfortable working with large data sets to identify trends and other key insights
  • Demonstrated success working in a fast-paced business environment
  • Having experience in managing support in a tiered model (Tier 1/ Tier 2 support) a real nice to have

About Integral Ad Science

Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 17 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com .

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to ...@integralads.com. We will get back to you if there's interest in a partnership.

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Are you a current or previous employee within a Vista-owned company (majority or minority investment)? *

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Integral Ad Science are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities 1 . To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

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Associated topics: ad, festival, fundraise, media, product market, public relations, relation, relationship, social media, solicitation

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