Connected Account Manager

Ingersoll Rand in Sarasota, FL

  • Industry: Advertising/Marketing/Public Relations - Account Executive/Manager
  • Type: Full Time
position filled


At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brandsincluding Club Car , Ingersoll Rand , Thermo King , Trane , American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities, individuals with disabilities, and United States qualified protected veterans.

Company:

Sarasota, FL-based GPS Industries, LLC is the established leader in the rapidly expanding market of GPS-enabled wireless golf course management systems mounted on golf cart fleets. Among its many feature sets for the golfer, the System provides GPS acquired distance information from the cart position to the pin and other landmarks such as traps and hazards.

GPSi offers opportunities for advancement, plus a full range of competitive benefits, 401(k) ?

Position Summary:

Provide front-line phone support and account ownership to assigned accounts.

Essential Duties & Responsibilities:

  • Achieve level 1 Visage system proficiency and take ownership of assigned accounts.

  • Provide customer support and some technical issue resolution via phone, e-mail, and chat

  • Liaison to all customer needs, monitoring cross departmental cases through to completion

  • Administer software subscription trials for i3 Facilities as requested by CSMs and approved by Partner Management Group

  • Track and manage all active trials in Salesforce.com

  • Communicate with Sales Channel/CSMs to drive new software subscription sales post trial period

  • Provide training/guidance to customer in all uses of the Visage system

  • Proactively identify and help correct operational issues at the customers facility

  • Proactively monitor/maintain system equipment to ensure maximum uptime

  • Audit assigned account information and system usage to optimize system performance

  • Provide clear documentation on all customer correspondence



The ideal candidate will also possess the following skills:

  • Strong customer service skills and experience

  • Able to work independently and efficiently to meet deadlines

  • With proper training, be comfortable in a consultative sales role for software subscription sales

  • Able to promptly answer support related E-Mail, phone calls and other electronic communications

  • Self-motivated, detail-oriented and organized.

  • Proficient in internet related applications such as Microsoft products, Web Browsers.

  • Strong computer skills.

  • Excellent communication (oral & written), interpersonal, organizational, and presentation skills.



Education and/or Experience: Golf business/pro-shop knowledge and experience. Background in customer support related roles.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand. Progress begins with you.


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