Sarasota, FL-based GPS Industries, LLC is the established leader in the rapidly expanding market of GPS-enabled wireless golf course management systems mounted on golf cart fleets. Among its many feature sets for the golfer, the System provides GPS acquired distance information from the cart position to the pin and other landmarks such as traps and hazards.
GPSi offers opportunities for advancement, plus a full range of competitive benefits, 401(k) ?Position Summary:
Provide front-line phone support and account ownership to assigned accounts.Essential Duties & Responsibilities:
Achieve level 1 Visage system proficiency and take ownership of assigned accounts.
Provide customer support and some technical issue resolution via phone, e-mail, and chat
Liaison to all customer needs, monitoring cross departmental cases through to completion
Administer software subscription trials for i3 Facilities as requested by CSMs and approved by Partner Management Group
Track and manage all active trials in Salesforce.com
Communicate with Sales Channel/CSMs to drive new software subscription sales post trial period
Provide training/guidance to customer in all uses of the Visage system
Proactively identify and help correct operational issues at the customers facility
Proactively monitor/maintain system equipment to ensure maximum uptime
Audit assigned account information and system usage to optimize system performance
Provide clear documentation on all customer correspondence
Strong customer service skills and experience
Able to work independently and efficiently to meet deadlines
With proper training, be comfortable in a consultative sales role for software subscription sales
Able to promptly answer support related E-Mail, phone calls and other electronic communications
Self-motivated, detail-oriented and organized.
Proficient in internet related applications such as Microsoft products, Web Browsers.
Strong computer skills.
Excellent communication (oral & written), interpersonal, organizational, and presentation skills.
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