Desktop Support

Independent Software Inc. in Union County, NJ

  • Industry: Information Technology - Others
  • Type: Full Time
position filled
Desktop Support Technician Union, NJ Local Candidates 6 month contract The candidate for the Desktop Support Technician position will be part of a team that provides technical support for both pre and post-delivery of new devices during an enterprise-wide reset. Tasks will include device staging, installation, delivery and setup of systems, in addition to diagnostics of basic hardware and software problems encountered by the end-users within our Union NJ corporate office. DUTIES & RESPONSIBILITIES Work as part of a team responsible for staging devices for distribution; tasks include equipment set up on bench, imaging process, inventory management, and customizing devices based on user requirements Provide level 2 desk-side support for all end-user issues related to the deployment project Partake in classroom-based training sessions as a technical resource to help ensure successful delivery of new devices and corresponding user profile configurations Document support processes and troubleshooting procedures for hardware and software issues Thorough understanding of the escalation process; initiate escalations for all unresolved issues when necessary Collect old equipment from end-users, track for inventory and store items in an organized fashion Ability to prioritize assigned tasks and support issues Shift may vary depending on need to accommodate the deployments. QUALIFYING EDUCATION & EXPERIENCE Bachelor s degree and 2-4 years experience in a desk-side or engineering support role Extensive experience with Windows 7/10 and Office 365 Strong experience with supporting Surface/Laptop devices in a corporate environment Strong understanding of firewall, networking concepts and Active Directory Experience with Device Management software (SCCM/BCM), Jabber and VPN/Citrix client Experience with ticketing systems such as Remedy and Service Now Working knowledge of Lotus Notes, Outlook and Jabber softphone software Strong customer service skills are an absolute must Strong oral and written communication skills a must Works well in a team environment, also has ability to work independently Able to adapt and to be assertive in a fast paced, constantly changing environment Detail oriented, focused and organized - provided by Dice

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