net2phone is a rapidly growing division of IDT that provides a unified communications as a service platform to our business clients.
We are bringing on a new team member as a quality assurance specialist and trainer. Your main goals for this opportunity are to improve the team wide communication standards with customers and ensure that they can effectively use our constantly improving platform and new features.
You'll be able to:
* Ensure the accuracy of information and quality of delivery of Net2Phone agents by monitoring telephone calls and email correspondence and recommending improvements.
* Provide training to both new and legacy customers on their respective Net2Phone platforms (1.0 & 2.0).
* Help them be comfortable with using both their telephones and their portals.
* Determine call quality standards by studying inbound/ outbound calls and emails
* Verify results by measuring skills in use of phone etiquette, product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
* Provide feedback to department managers by monitoring calls and email correspondence
* Provide quality ratings; identify phone etiquette training needs
* Direct quality initiatives by requiring adherence to quality assurance policies and procedures
* Schedule and Host tri-weekly training webinars for customers
* Collect post-training feedback to search for opportunities to improve
* Schedule and Host one-on-one training as needed
net2phone, an entrepreneurial startup, provides unified communications solutions that are revolutionizing the way businesses communicate and collaborate - internally and externally - around the globe. net2phone is a subsidiary of IDT Corporation (NYSE: IDT), a provider of communications and financial services.
net2phone has over 25 years of providing the most efficient and reliable quality voice and communications experience. With a feature-rich, proprietary platform enabling customers to grow their business with smarter conversations, net2phone is the clear provider of choice. net2phone provides the highest quality phone systems, the most advanced features, and the best service and support.* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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