End User Support Technician - Win 10

  • Newark, NJ


: $52,555.00 - $103,980.00 /year *

Employment Type

: Full-Time


: Information Technology

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Job Description

  • Our Client is seeking an IT Desktop and Application Support Engineer to provide build, deployment and support of Windows 10 migrations for a broad base of Company businesses.

  • Candidate must have exceptional technical, communication and interpersonal skills.

  • All technology related questions and issues from PC's, Virtual desktops, managed print to mobile devices (iOS and Android) will be handled by the support engineer.

  • Role can be based in Newark, NJ, PA or CT.


  • Build and deploy Windows 10 desktops and laptops.

  • Provide next day support for newly migrated customers.

  • Provide IT desktop support for the Microsoft Windows, Macintosh, Mobile devices, Managed print end points and other emerging technologies.

  • Provide backup support for GBTS Help Desk.

  • Provide support to remote sites via remote control tools.

  • Work closely with internal support teams within central IT organization such as Desktop, Network Operations, Voice technology, Technology Procurement and the Information Security Office.

  • Essential training specific to Company's environment will be provided where necessary to supplement these skills.

  • Provide IT expertise to business partners across a wide spectrum of IT areas.

  • Set up of workstations, both physical and virtual for incoming groups of employees working on a variety of different Business unit platforms.

  • Potential off hour, holiday and overtime work is required.


  • College degree or equivalent experience required.


  • 0 to 2 year's desktop and application IT support experience.

  • Strong knowledge of supporting both Windows desktops / laptops, Virtual Desktop Infrastructure, Apple products like Mac, iPhone and iPad as well as Android based mobile devices.

  • Experience with Video Conferencing Technology is a plus.

  • Customer service experience and expertise is required.

  • Experience in a managed print environment.

  • Basic networking knowledge. Network operations experience is a plus.

  • Support experience in an Office 365 environment with Exchange/Outlook


  • Excellent oral and written communication skills.

  • Ability to manage multiple requests simultaneously.

  • Ability to partner effectively with colleagues across multiple business groups, corporate areas, as well as external partners.

  • Highly motivated, conceptual thinker who is able to work independently and within a team.

  • Ability to demonstrate strong customer service skills.

Please submit your resume for consideration. Once submitted, feel free to contact Esha at for additional information.

Approx. Duration: 3 months/RTH

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
WBENC Certified
WOSB Certified
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

We work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals!

Connect with us on LinkedIn and see how we can impact your career!

Hired by Matrix Career Center:

- provided by Dice
Associated topics: assistance, deskside, desktop, help desk, information technology support, network, service, technical, technician, technician iii

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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