Operations Manager

HEI Hotels & Resorts in Seattle, WA

  • Type: Full Time
position filled
Welcome page Returning Candidate? Log back in!
  • Responsibilities

  • Ensure efficient guest registration, checkout and guest service, service, while ensuring all brand standards are being applied.
  • Monitor and maintain the front office systems and equipment to ensure their optimum performance.
  • Implement company and franchise programs.
  • Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
  • Manage the housekeeping budget by implementing controls for expense management.
  • Conduct periodic inventory of guest supplies, small equipment and linen as required.
  • Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping.
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system.
  • Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
  • Implement and manage all company programs to ensure compliance with the SOPs and LSOPs; to include safety and sanitary regulation, all federal, state, franchise, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
  • Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Ensure compliance of front office, guest service, and Housekeeping standard operating procedures and policies. Ensure all Standards are complied with and are consistently applied.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
  • Must complete monthly inventories for Front Office and Housekeeping to ensure adequate supplies are on hand for guest needs and employees.
  • Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program.
  • Regular attendance in conformance with the standards is essential to the successful performance of this position.
  • Ensure associate’s time cards are accurate, collect and enter payroll data, and assist with payroll processing
  • Perform any other job related duties as assigned.
  • Qualifications

  • 5+ years management experience, with at least 3 years in Rooms
  • Proficient with PMS system
  • Bachelor’s Degree preferred.
  • Must possess thorough knowledge of all front office and housekeeping operations and individual job requirements.
  • Knowledge of brand standards and programs
  • Able to handle cash and credit transactions.
  • Computer literacy and financial management a must.
  • Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
  • Able to establish and maintain effective working relationships with associates and customers.
  • Able to make sound business decisions and take action quickly based on previous experience and good judgment.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
  • Excellent communication and conflict resolution skills
  • Command of the English language both written and verbal.
  • Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    You may be interested in these similar jobs!
    Starbucks F&B Ops Manager
    HMSHost in Seattle, WA

    Summary: The Starbucks Operations Manager is responsible for assisting the Starbucks Multi-Operations Manager or Director of Operations with operat…

    Read More
    systems analyst II, Order Management, Starbucks Technology
    Confidential in Seattle, WA

    Description: Job Summary and Mission Starbucks is seeking a passionate, curious technology driven analyst who can deliver and support technology solu…

    Read More
    Associate Operations Manager
    Bayside Market Place in Lynnwood, WA

    The Associate Operations Manager assists the (Senior) Operations Manager in managing the overall operations of the shopping center in accordance wit…

    Read More
    Food & Beverage Fuel Bar Manager
    Barry's in Seattle, WA

    Key Responsibilities: Collaborating with FuelBar Operations Director to implement new procedures and protocols Managing deliverables for the s…

    Read More
    Microsoft Dynamics CRM Developer
    Encore Information Systems in Redmond, WA

    Primary Skill: Microsoft Dynamics CRM Applications Other Skills: Microsoft dynamics CRM Configuration an Customization Design, build and configure ap…

    Read More
    Microsoft Dynamics CRM
    IT-SCIENT LLC in Redmond, WA

    Role:Microsoft Dynamics CRM Location:Redmond WA Contract:12 Months Minimum Years of Experience:08+ Years Must Have Skills: 1.Microsoft Dynamics 365 2…

    Read More
    Sr. Program Manager - EC2
    Amazon in Seattle, WA

    Senior Program Manager EC2 (Level 6)Job DescriptionAre you passionate about working with data, driven to dive deep, and eager to make broad business …

    Read More
    Operations Manager
    CVS Health in Belfair, WA

    Job Description The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their…

    Read More
    Sales Operations Manager, Public Sector
    Tableau Software in Seattle, WA

    What you'll be doing The Sales Operations Manager is responsible for ensuring sales efficiency and enablement for our public sector sales organizatio…

    Read More
    Restaurant Assistant Manager
    Goodwin Recruiting in Maple Valley, WA

    Established, full-service, casual restaurant concept is growing and is in search of great managers who want to grow with us! We are currently seeking…

    Read More