C3I/C3I/2019/1148396

HCL Technologies Limited in West Bloomfield Township, MI

  • Type: Full Time
position filled





Job Description (Posting).

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

Experience

1-3 Years

Qualification

Diploma

No. of Positions

2

Skill (Primary)

Domain Competencies (BSERV )-Telecom-Customer Service

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