Collection Specialist

Groendyke Transport in Hennessey, OK

  • Industry: Customer Service/Call Center - Collections
  • Type: Full Time
position filled

Anyone can offer a truck-driving job.?Groendyke Transport offers careers that unlock unlimited potential.

Summary

Job Purpose

This position is responsible for communicating with internal corporate billing & rating staff, operations staff, sales team members, and customers to coordinate collection of payments. This individual is responsible for the collection of past due balances on assigned accounts. This position requires a strong leader with the ability to problem-solve, strategize, and confidently communicate company expectations for payment.

Description

Essential Duties and Responsibilities include but are not limited to

  • Making routine Email and phone contact with customers to coordinate collection of money due
  • Generate reports in Great Plains to provide to various sources
  • Supply customers with aging reports to coordinate collection on balance dues
  • Research short payments to determine next collection step and aid customers in a resolution
  • Provide customers with supporting documentation as requested
  • Enter required information into various customer portals to facilitate payment processing
  • Contact terminals to retrieve information required by customers for payment.
  • Coordinate with billing & rating department on accuracy of invoiced rates.
  • Investigate and process adjustments to correct invoices.
  • Generating balance due invoices to customers
  • Investigate and process refunds, overpayments, or overcharges

Additional Job Description

Education and Experience Requirements

  • Bachelor?s degree preferred. An equivalent combination of relevant education, training, and experience that demonstrates the knowledge, skills, and ability to effectively perform the functions of this position may be considered.

Computer Equipment and Software Requirements

  • Must be able to effectively operate computer systems to complete essential job functions.
  • Proficiency in Microsoft Office Excel, Word, and Outlook applications
  • Experience with Great Plains preferred

Additional Preferred Qualifications

  • Previous collections experience
  • Good communication skills, both written and verbal, with the ability to focus on customer service
  • Good organizational skills with the ability to manage multiple tasks and prioritize same.
  • Ability to problem solve and exercise sound judgment.
  • Some accounting knowledge is valuable
  • Ability to maintain confidentiality in daily operations. Ability to exercise sound judgment and to apply discretion in handling confidential information.

Supervisory Responsibilities

This position does not have supervisory responsibility.

The trucking company you want to grow with.


Associated topics: accounts receivable, auction, auto, financial, insurance, mitigation, overdue, pay, payment, treasurer

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