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In work and in life. On the field, the court or the ice. Nothing wins like a commitment to excellence, to your team and your goals. At DICK?S Sporting Goods, it?s this kind of thinking that inspires our mission to be the #1 choice for athletes and sports enthusiasts like you.Qualifications Description
*Liaise with technology mgt. as focal point for all high priority & major incidents reported.The Advanced eCommerce Support Analyst will provide technical support for DicksSportingGoods.com, FieldandStreamShop.com, and GolfGalaxy.com for all IT Infrastructure, backend systems, middleware, and operations systems. The successful candidate will have expertise in eCommerce, infrastructure operations, IT Service Management, problem ticket management, monitoring and alerting solutions. The successful candidate will participate in eCommerce architecture and engineering assessments of networks, systems and applications and determine advantage points for logging, monitoring and alerting. The position will also contribute to improvements for all ITSM services, including the continuous development of service deliverables, methodology and skills. Additionally this position is required to assist with ongoing ecommerce project activities.
This role serves as an internal consultant to the organization and requires commerce systems administration, network administration, application eCommerce skills and project management experience.
*Experience logging, monitoring and alerting tools. Experience with SCOM, Tivoli, AppDynamics, Remedy, Control-M, Jira, Confluence, Atlassian Tools, and WebSphere Commerce is a plus
Here we go, here we goIt?s about time that we set it offHere we go, here we goRed lights, I could never stop
*Familiarity with eCommerce testing frameworks, hardening guidelines, risk rating frameworks, and other eCommerce-related standards and best practices
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*Experience in the administration of multiple operating systems
*Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with associates.
A dreamer with the fever to be great was all I ever want, was all I ever wantedA finder with the fever for the fame was all I ever want, was all I ever wanted
*Research and analytical background and an analytical approach, especially with respect to event classification, event correlation, and root cause analysis.
*Willingness to serve as a member of an Rapid Assessment Team (RAT) and respond to emergency calls during non-business hours, as needed.
*Highly motivated individual with the ability to self-start, prioritize, and multi-task
*Ensure proper metrics, analysis, and reporting for continuous process improvement.
*Knowledge and broad understanding of infrastructure technologies (Intel/Linux, WebSphere Commerce, Middleware, Monitoring Tools, Job Scheduling, Transaction Messaging Services, Networking)
*Basic ITIL accreditation in incident and problem management an advantage.
Blood, sweat, I?ll break my bonesTill all my scars bleed goldenMy name?s forever knownWoah-oh, woah-oh
Knowledge, Experience, Training
Core Competencies*Must have good verbal and written communication skills with ability to communicate to people at all levels of the organization.*Ability to remain calm and confident in a rapidly changing environment and set priorities accordingly.*Handle conflict situations and make quick decision while driving incidents.*Confident dealing with staff at all levels and providing direction and instruction.*Negotiation skills for de-conflicting issues, priorities with different support groups, overcoming obstacles.*Proactive self-starter able to use and work on own initiative and good time management skills.*Ability to multitask effectively under pressure.
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