Application Support Assistant Team Leader - Montvale NJ (Little Falls)

Global Procurement Network in Little Falls, NJ

  • Industry: Advertising/Marketing/Public Relations - Marketing Director
  • Type: Full Time
  • $113,120.00 - 157,070.00
position filled

Job Purpose: The Systems Support Team deals with Production Application Support and will be responsible for all aspects of support for business-critical systems used by Global Procurement Network and our Selling Partners globally. As the Systems Support Assistant Team Leader, you will be responsible for the day-to-day support and issue management of multiple data management/reservations systems as well associated systems along with delivery of system improvements that enhance the value of Global Procurement Networks business systems.


Production Systems/Application Support


  • Act as an intermediary between vendors and system users on day-to-day technical issues for all systems used by GPN
  • Support and analysis of system related issues through to resolution
  • Analyse workflow to maintain process maps and isolate areas of potential improvement
  • Review and approve system enhancements to ensure they meet the business requirements
  • Assist with the implementation of system enhancements across the global user base
  • Critical analysis, creation and ongoing maintenance of System Documentation and reporting requirements
  • After hours assistance (as required) to support users globally
  • Performance Measures:

  • Issues responded within 24 hours and managed through to resolution
  • Issue resolution within agreed SLA
  • Systems Testing & Release Management


  • Assist with recommendations for all system modifications
  • Maintain Documentation and assist with test cases for system modifications
  • Communication with global user base on any system issues, outages and changes
  • Performance Measures:

  • Successful and on-time delivery of bug fix/version releases
  • Leadership, Training, Development and Support of Team Members


  • Effectively lead the team to achieve team results
  • Train, develop and support team members
  • Documentation of processes
  • Performance Measures:

  • Monthly and quarterly key project targets
  • Team KPIs met
  • Person Profile/Key Competencies:

    Critical and analytical thinker

  • Challenges established thinking, processes, or protocols with company success in mind
  • Quickly and systematically analyses the root cause of work-related problems before taking corrective action
  • Willingness to imagine or remain open to considering alternative perspectives, and to integrate new or revised perspectives into our ways of thinking and acting
  • Is able to clearly frame a problem, identify and collect the necessary data, and make recommendations for solving the problem
  • Takes complex issues or problems and breaks them down into manageable components
  • Understands how data and recommendations may impact other functions and departments
  • Relates problems to one another and to strategic objectives to recognises opportunities for dealing with several related problems at the same time
  • Makes effective decisions and embraces change

  • Identifies and understands issues, problems and opportunities
  • Compares data from different sources to draw conclusions and make recommendations
  • Takes actions that are consistent with available facts, constraints, and probable consequences
  • Accepts constructive feedback in an open fashion
  • Personal Leadership

  • Communicates a clear, exciting and shared view of the future for GPN
  • Champions change
  • Leads by example
  • Lives by FCL Philosophies
  • Customer Focus

  • Commits to quality
  • Focuses on customer needs
  • Provides outstanding service
  • Partnering and Building Relationships

  • Professional and friendly when dealing with colleagues, external partners and vendors
  • Builds and sustains productive relationships
  • Builds trust in relationships
  • Lateral thinker
  • Excellent Communicator

  • Fosters open communication
  • Listens actively
  • Practices information sharing
  • Presents ideas & concepts logically and clearly
  • Unwavering integrity and level of trust
  • Skills & Abilities:

    Planning and time management

  • Setting, managing and meeting work timelines
  • Understand and work with changing priorities
  • Be autonomous once set a task as needed
  • Establish and manage peoples expectations required to achieve goals
  • Work to tight deadlines
  • Problem Solving

  • High attention to detail and ability to resolve issues
  • Ability to drill down and understand underlying facts
  • Ability to think laterally
  • Excellent communication skills, both written and verbal

  • Active and appropriate communication to and from the business
  • Via written form using industry approved methodologies
  • Foster open communication
  • Strong ability to converse with both end-users and IT employees at all levels of the organisation

  • To peers knowledge sharing for a global standard
  • Ability to create a consultative approach with key stakeholder groups
  • Clearly communicate key business outcomes with stakeholders
  • Build effective relationships
  • Technical skills and system knowledge

  • Ability to understand and translate technical issues to business language and vice versa
  • Ability to learn and use back office systems from technical and business perspective, including data management and reservations systems as well as system monitoring tools
  • Ability to troubleshoot issue on back office systems
  • Sound knowledge of Microsoft Office applications including Word, Excel, Project and Visio
  • Qualifications & Experience:


  • 2+ year(s) in an environment requiring the transfer of complex information, including:
  • Capture of information, active listening etc
  • Dissemination of information via written communication
  • Organising and chairing meetings with business representatives
  • Knowledge of travel industry and travel management systems
  • Exposure to travel systems such that there is an understanding of the complexities of global booking systems
  • Desirable

    Skills & Previous experience working with systems development, release management, system testing and helpdesk support

    Associated topics: building engineer, civil engineer, civil structural engineer, design, designer, drafter, draw, environment, implement, transportation

    You may be interested in these similar jobs!
    Physical Therapist
    Prime Healthcare Services Inc. in ELIZABETH, NJ

    Healthcare Consulting Firm seeks a Physical Therapist. Responsibilities include perform and document clients’ initial exam, evaluating data to ident…

    Read More
    Program Associate
    L Marks in New York, NY

    Program Associate - Intrapreneurship L Marks is working to transform corporate businesses by promoting the ideas of their entrepreneurial employees. …

    Read More
    Youth Sales Representative
    Riddell in Long Island, NY

    Youth Sales RepresentativeRiddell is a premier designer and developer of football helmets, protective sports equipment, head impact monitoring techno…

    Read More
    Telecom Engineer (Paramus)
    Flight Centre in Paramus, NJ

    Telecom Engineer - Montvale, NJ Location - Montvale, NJ Looking for a seasoned Telecom Engineer with experience delivering reliable and effect…

    Read More
    Physician Assistant / Nurse Practitioner PER DIEM (NJ) (Bloomfield)
    Clinilabs in Bloomfield, NJ

    Physician Assistant / Nurse Practitioner PER DIEM (NJ)Aisha Harrison2020-02-18T17:09:27+00:00February 18th, 2020|Job Number: CL-Job-052Job Location: …

    Read More
    Harris Medical Associates in Edison, NJ

    Urgent Care opening in , New Jersey. This and other nurse practitioner jobs brought to you by NursingJobCafe.comHARRIS MEDICAL ASSOCIATES IS SEEKING …

    Read More
    Nurse Practitioner (Bayonne)
    Envision Physician Services in Bayonne, NJ

    Nurse Practitioner Position in Pain Management, Cape May Courthouse, NJ Envision Physician Services is seeking a qualified Nurse Practitioner to join…

    Read More
    Locums NP needed for Urgent Care Clinic Sept 24-26 near Newark, NJ- Locums/Travel (Little Falls)
    Harris Medical Associates in Little Falls, NJ

    Urgent Care opening in , New Jersey. This and other nurse practitioner jobs brought to you by NursingJobCafe.comHarris Medical Associates is seeking …

    Read More
    Psych NP - Locum or Perm - Central NJ- Locums/Travel (Nutley)
    Medical Search International in Nutley, NJ

    Psychiatric-Mental Health opening in , New Jersey. This and other nurse practitioner jobs brought to you by* Active NJ License* Ac…

    Read More
    Applications Support Coordinator - Montvale NJ (Bergenfield)
    Global Procurement Network in Bergenfield, NJ

    Job Purpose: The Systems Support team is responsible for all aspects of support for business critical systems used by Global Procurement Network …

    Read More
    Locums NP Pediatrics needed Outpatient Clinic Essex County, NJ- Locums/Travel (Perth Amboy)
    Harris Medical Associates in Perth Amboy, NJ

    Pediatrics opening in , New Jersey. This and other nurse practitioner jobs brought to you by NursingJobCafe.comHarris Medical Associates is seeking a…

    Read More
    Benefits advisor - basking ridge (Livingston)
    OWC in Livingston, NJ

    Benefits Advisor/Leadership Basking Ridge, NJBasking Ridge, NJ A Career with our client is one of the most

    Read More
    Direct Support Specialist (Jersey City)
    Capitol Care in Jersey City, NJ

    Position: Direct Support Specialist Location: Frankford, NJ Shift: Tues-Thurs 2pm-10pm; Fri & Sat 8am-4pm Duties: Assists individuals with intell…

    Read More
    Senior Production Engineer
    Triple H Construction in Jamacia, NY

    Job title: Senior Production Engineer Salary: …

    Read More

    Successful applicant must be a neat, literate, RESPONSIBLE adult with good manners,, motivated to work and learn the workings of the company and have…

    Read More