Desktop Engineer

  • Global Channel Management
  • 118 River St, Batavia, NY 14020
  • Full-Time
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Desktop Engineer needs degree in Computer Science or related field OR degree from Technical Trade School

Desktop Engineer requires:

5+ years of proven Customer Service skills
5 years working experiences on ITEM/IEM system (IBM Tivoli Endpoint management System/IBM Endpoint Manager)
Knowledge of IEM package building with Relevance set up and familiar with IBM Action Scripts
Flexera AdminStudio 2016 for software Packaging
IBMs helpdesk tool, ITSM, a plus
PC hardware architecture and Imaging
desktop applications, (i.e., MS Office, Office365 suite, Skype for Business (formerly Lync) virus scan etc.)
knowledge of desktop architecture build methodologies

Desktop Engineer duties;

Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications.
Build end user computer Operating System patches as well as other local applications and package for related software distribution
Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.