Forcepoint is transforming cybersecurity by focusing on what matters most: understanding peoples intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visitwww.Forcepoint.comand follow us on Twitter at @ForcepointSec.
The goal of the Senior Project Manager within Services is to ensure customer success, focusing both on reactive support and pro-active services to enable the customer to successfully deploy their Forcepoint solution set. The Senior Project Manager is the liaison between the customer, deployment team and the other Forcepoint internal teams during deployment. The Senior Project Manager will own the relationship with the deployment team and share responsibility for their success. He/she serves as an advisor to customers during deployment through a combination of technical consulting and project management skills.
Essential Functions Diligently does the on-boarding of new implementation projects Must have experience working directly with Enterprise Customers Builds and grows relationships with both Technical staff and Sr. Management from the customer team. Collaborates with Product Management and Engineering teams inForcepointto communicate product improvements identified during deployment activities. Conducts at a minimum a weekly call with each of their accounts to understand deployment status and risks. Owns, drives and tracks deployment team escalations with product management, engineering and Tech Support Contributes to the deployment lessons learned and unique issues experienced for any of their deployments. Works on staying current on both the technology and product fronts. Performs other duties and projects as assigned.
Education and Experience Bachelors degree in Computer Science, Engineering or equivalent experience. Advanced in information systems environment supporting business-to-business customers. Advanced project management experience to include 6-8+ years of customer facing project management experience working directly with enterprise customers. Working knowledge of MS Project. PMP or other PM certification preferred Experience managing multiple projects in parallel a must. Experience working with Salesforce and PSA. Familiar with billing and revenue recognition Experienced with running large complex global programs spanning across multiple technologies, business units and time zones Strong personal drive for ensuring customer success with a proactive focus. Strong background in a dynamic, problem solving, customer service environment. Flexibility, integrity and creative problem-solving skills. Outstanding verbal and written communication skills. Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude. Ability to articulate technical issues in a meaningful way to both team and executive level management. Must be capable of dealing confidently and professionally at the executive level with Customers. Must be a team player and build good working relationships across all functions. Works with leadership to remove barriers and ensure projects are delivered on time, in budget and in scope. Strong experience in using PMP, SCRUM, and LEAN tools and delivery methodologies to lead projects and drive change. Advanced in Microsoft Office such as Word, Excel, PowerPoint, and Visio
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task