• Five Star Bank
  • $70,050.00 -101,960.00/year*
  • Warsaw , NY
  • Financial Services - Insurance
  • Full-Time
  • 4654 US-20A

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Five Star Bank and affiliate companies are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Five Star Bank and affiliate companies are committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at (585) ###-####, (585) ### #### or (585) ###-####.

Position Title: Collection Adjuster 1

Reports To (Title): Collection Supervisor Department: Retail Lending - Collections

FLSA Status: Non-Exempt


The Collection Adjuster 1 is responsible for managing delinquency to acceptable levels in accordance with established Departmental goals and objectives, and with adherence to all policies and procedures and State and Federal regulations. This position will work with customers in providing financial counseling and to implement structured repayment plans to bring the borrower's loan status to current and to encourage a future banking relationship.

Scope and Direction

Area of Responsibility: Early Stage delinquent accounts - 11 to 18 days past due

Degree of Supervision Received Moderate

From (Title): Collection Supervisor

Degree of Supervision Given None

To (Title(s)): N/A

Essential Functions: The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations.

1. Initiate an average of approximately 100 outbound calls daily on assigned past due accounts to determine the reason(s) for delinquency and negotiate the collection of past due amounts

2. Obtain all updated customer contact information to ensure accurate records including the usage of skip tracing techniques and web based applications

3. Document all conversations and collection activity

4. Maintain a thorough knowledge of applicable State and Federal laws and regulations and Investor servicing guidelines

5. Identify potential loss situations by analyzing customer financial data to determine the cost effectiveness in recommending repossession, foreclosure, or litigation; Alert Management to suspect customer activity and potential fraud situations

6. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates; Incorporates the high performance behaviors of teamwork, leading by example and service in every facet of work

7. This job description is not exhaustive. The Collection Adjuster 1 may be required to perform other duties as assigned

Job-Related Qualifications


Required: High School Diploma or equivalent

Preferred: Associate's Degree in Business related field

Prior Experience:

Required: Years: 2+ Type: Collection, Banking, Customer Service, Call Center, Sales, Auto Financing

or Mortgage Servicing experience

Preferred: Years: 2+ Type: Collection experience in Banking, Credit Union, Collection Agency, or

Attorney firm

Licenses or Accreditation:




1. Basic knowledge of the collection function and regulatory requirements

2. Working knowledge of Microsoft Office applications with the ability to learn new and existing Banking software

3. Excellent verbal and written communication skills

4. Analytical ability to interpret data and make sound decisions and logical recommendations

5. Strong organizational skills with the ability to multitask and prioritize in a fast-paced team environment to meet individual and departmental goals

6. Excellent negotiation skills with the ability to overcome objections

Physical Requirements:

1. Extensive phone usage is required

2. Able to regularly sit for prolonged periods of time

3. Extensive computer usage is required

Note: At a later stage in the application process, applicants may be required to provide information about their criminal conviction history, if any, and to authorize the procurement of a consumer report that will contain, among other things, information about criminal conviction history. Except as required by applicable law, past criminal convictions will not automatically disqualify an applicant from employment, and Five Star Bank will only consider such history in accordance with applicable law. Please be advised, however, that federal law prohibits Five Star Bank from employing \"any person who has been convicted of any criminal offense involving dishonesty or a breach of trust or money laundering, or has agreed to enter into a pretrial diversion or similar program in connection with a prosecution for such offense\" unless the FDIC has provided prior written consent.

Associated topics: account representative, accounts receivable, audit, commercial, finance, legal, overdue, pay, reconcile, revenue

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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