Manager (Delmar)

Employment Type

: Full-Time

Industry

: Non-Executive Management



Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.Who We Are: FirstService Residential is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units. FirstService generates more than $2.3 billion in annual revenue and has more than 23,000 employees worldwide. More information is available at www.firstserviceresidential.com.FirstService Residential is seeking a Community Portfolio Manager for a group of communities in the Northern and Central Delaware MarketPrimary Responsibilities: Manage and administer the day-to-day operations of the Community Association business. Maintain communication with Board of Trustees and homeowners.Additional Responsibilities:General:*Assure that the policies, resolutions and other acts of the board are carried out*Be knowledgeable of all Association Governing documents, Rules and Regulations and general legal requirements of a community Association*Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees*Have general knowledge and understanding of building systems and components*Be available to be on-call to handle after-hours emergencies*Prepare weekly and monthly corporate and regional reports, as required*Follow all policies and procedures of the company*Such other duties and responsibilities as may reasonably be directed and requiredFiscal:*Provide input and assist and board of Trustees with the preparation of the Association's annual budget*Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping*Attend regular meetings of the Finance Committee, if any, to review the Association's fiscal and financial status*Coordinate receipt and review of invoices for services and ensure timely payment of bills*Assist Association counsel on collection matters and monitor maintenance fee accounts Physical:*Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)*Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate*Negotiate Association contracts for routine services, subject to the Board's approval, and Association counsel as needed.*Oversee work performed by association vendors and manage vendor relations*Hire, supervise, train, schedule and evaluate other association staff*Log work requests in management software and generate work orders for maintenance staff and/or contractorsGovernance /Administration:*Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices*Attend all Board meetings*Prepare board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting*Assist Board in transferring control from the developer to the owners, if applicable*Coordinate activities of association professionals including attorneys, auditing firms and engineering firms*Assist Association counsel on collection matters and monitor maintenance fee accounts*Act as liaison for designated committees*Conduct regular property inspections to ensure compliance with association Rules and Regulations. Prepare and maintain log of violations in management software*Serve as liaison for ARC Committee, if appropriate*Establish an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.*Review and be familiar with all policies of insurance to ensure adequate coverageCommunity Relations / Communication:*Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees*Update and maintain community information in management software, including but not limited to the Community Web Site, community Projects, Management Reports and all Association documents and forms*Utilize management software's Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization*Provide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquires and respond accordingly or direct to the appropriate party.*Log all homeowner inquires in management software*Attend regular Membership meetings*Conduct monthly new homeowner education meetings, where applicable*Assist with preparation of newsletter, where applicableStaff Management:*Team building to unite staff and create a cohesive working environment.*Manage performance and discuss concerns regularly of all direct reports and team members.*Influence and mentor those who provide oversight to indirect reports, as well as provide influence and mentoring to support personnel.*Develop and lead team through regularly held team meetings*Perform staff evaluations annually, at a minimum.*Stabilize the retention of staff members and develop career paths for those who desire growth*Enforce the use of policies, tools and programs by staff in the day-to-day management and operations and ensure proper adherence throughout business unit.*Support the roll out and implementation of company & business unit initiatives and strategies.Skill Requirements:*Bachelor's Degree in Business, Communications or related field*8 + years of property management business experience*Demonstrated business and financial acumen*Experience with developing and maintaining client and employee relationships*Strong written and verbal communication skills*Excellent work processing, mathematics and computer skills required*Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalentEssential Requirements*Experience in leading, developing, and coaching teams, preferably within a business or customer service setting.*Proven ability to develop relationships based on respect, trust and effective communication.*Provide strategic direction and oversight to the management team.*Ensure relentless focus on delivering exceptional results in line with FirstService standards and advance the culture of operational excellence.Additional Requirements*As a leader, you're enriched by motivating associates and developing strategies for proactive management solutions.*You must have strong people and presentation skills and excellent written and verbal communication skills.*You will need to be flexible with your schedule. Your work hours will be based on business needs.*Bachelor's degree (B.A. or B.S.) in Business or related field from a four year college or university, or equivalent combination of education and experience.*5-7 years of business experience, preferably in real estate, asset management, financial management*Community Association Management experience a plus*CMCA designation preferred*Proficient level of computer skills including Microsoft Office Word, Excel, PowerPoint, and use of graphics.*Proven experience handling multiple projects simultaneously, and working in an environment, which requires flexibility, innovation, superb customer service skills, and organization*Experience delivering effective presentations and training material to a variety of audiences*Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.*Demonstrated and proven problem solving and decision making skills*Ability to travel approximately 25%.*Excellent written and verbal communication skills. Minimum of 3+ years of college or equivalent business experience Strong organizational skills Strong written and verbal communication skills Excellent word processing, mathematic and computer skills required Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent. Must have valid driver's licenseEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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