• EverSource
  • $108,380.00 -167,060.00/year*
  • Southborough , MA
  • Executive Management
  • Full-Time

Job Description Summary: Role and Scope of Position:

This position directs all electric meter technical services for Eversource operations in Connecticut, Massachusetts, and New Hampshire. This entails developing the strategy and implementing the tactical programs for all customer metering activities including testing, repairs and maintaining stocks of metering equipment and meter testing equipment. This position directs the development of all programs and processes for the installation, removal, field testing and maintenance of electric meters in accordance with regulatory standards and Company guidelines. Directs the development, implementation and maintenance of effective metering asset performance programs.

Essential Functions:

Leads the development of Eversource s long-term meter strategy, including the development of business plans, performance standards and material planning for all meter services.

Directs development of programs and processes to ensure accuracy of electric meters and other related performance targets.

Directs development of processes for the installation, maintenance, testing, repair, calibration of all electric meter devices and meter equipment.

Develops new or improved application techniques, and, when necessary, recommends modifications to existing systems or equipment.

Establishes meter technical standards and procedures that enable end-user needs to be met in a safe, cost effective manner.

Directs and oversees establishment of processes that ensure the resolution of all customer issues and complaints pertaining to meter technical services.

Responsible for the safety of organization staff including minimizing of lost time injuries, responsible motor vehicles accidents and OSHA recordables and incidents.

His journey has taken him from the Dominican Republic to Eversource to UMass Lowell where he s currently working toward his MBA.

Partners with executives and leaders across Eversource relative to the installation and maintenance of electric meters.

Establishes a presence in Connecticut, Massachusetts, and New Hampshire to build team and business partner relationships.

In collaboration with other Directors and managers, ensures that emergency storm plans are in place to support the timely restoration of customer service.

Guides staff to identify and address process improvement opportunities.

Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill:

Requires strong technical background in metering as well as project management. Strong understanding of the Company meter installation, reading and billing process. Also requires knowledge of Connecticut, Massachusetts, New Hampshire and National Electrical Code. Requires excellent communication (verbal and written), interpersonal, management, negotiation and presentation skills, as well as business acumen. Ability to use PC desktop applications (e.g., Microsoft Word, Excel, Power Point). Frequent travel in service territory required.

Education: Experience Licenses & Certifications: Working Conditions:
  • Must be available to work emergency storm assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • Mental Aspects Leadership Behaviors/Competencies: Set and Communicate Direction and Priorities
  • Cascade and translate strategies into action plans.
  • Communicate goals and priorities (company, department, team); ensure line of sight
  • Drive accountability/monitor progress
  • Communicate, communicate, communicate
  • Build Trusting Relationships
  • Role model honesty and integrity in all communication and actions
  • Balance getting results with concern for individual needs
  • Have honest dialogue with employees; get to know them
  • Track commitments and follow-up
  • Manage and Develop People
  • Create individual development plans with direct reports
  • Set realistic performance objectives
  • Give ongoing, honest feedback; coach for success
  • Differentiate performance and provide rewards and recognition
  • Foster Teamwork and Cross-functional Collaboration
  • Surface and address competing goals
  • Encourage cooperation/remove obstacles between functions
  • Conduct teambuilding/development processes
  • Encourage collaboration
  • Guide team in translating organizational goals into day-to-day work
  • Create a Diverse, Inclusive Workforce
  • Involve employees/seek input in decision making, on continuous improvement ideas and change
  • Diversify staff, where possible, in hiring/promotions
  • Seek opportunities to utilize diverse suppliers
  • Lead Change
  • Exhibit a can-do attitude to successfully develop and implement changes in strategy, priorities and work processes
  • Respond positively to new demands or circumstances
  • Act optimistically to influence others to embrace change
  • Focus on the Customer
  • Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
  • Be a role model for the business on delivering superior customer service
  • Worker Type: Number of Openings: SEO Category: EEO Statement

    Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

    VEVRRA Federal Contractor

    Associated topics: administrative assistant, administrative staff, document, food, operation, operational assistant, operational support, operations director, staff, support

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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