• Erie Insurance
  • $102,080.00 -149,730.00/year*
  • Coraopolis , PA
  • Information Technology
  • Full-Time
  • 112 Nyetimber Pkwy

Division or Field Office:

Information Technology Division

Department of Position: IT Client Services Department

Work from:

At Erie Insurance, you re not just part of a Fortune 500 company; you re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Performs old to new system upgrades within the same family or class, possibly involving new vendor(s) or significant changes to current technology. Performs regular testing of systems to ensure performance metrics are being met. Actions affect critical platforms with a limited number of stakeholders and are of moderate to high level complexity. May perform duties in one or more of the following disciplines: Database, System, Network, &/or Middleware.

In addition to the general requirements, the following are strongly preferred.

Strong knowledge of Windows based operating systems both server and desktop
Excellent analytical and problem solving skills including root-cause analysis
Knowledgeable around VDI implementations
Experience working in an ITIL environment
Familiarity of Client Management tools such as Microsoft SCCM
Understanding around Office 365 administration

Duties and Responsibilities

  • Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep within one or two technologies and basic across other platforms.
  • Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
  • Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
  • Ensures maintenance of system, tracks systems performance regularly and recommends improvements where applicable.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Analyzes requests for technology changes and customization by consulting with end-user and other IT disciplines to determine requirement. Assesses system impact of proposed changes and makes recommendations that ensure consistency with existing system standards and future system implementation goals.
  • Participates as a team member and contributes to team projects.
  • Competencies

    Ability To Learn And Follow Procedures

    Ability to Manage Complexity

    Business Acumen

    Coding And Converting

    Decision Making

    Developing And Maintaining Relationships

    Influencing Skills

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Planning And Organizing

    Problem Analysis

    Proofing Text And Numbers

    Resourcefulness

    Service Orientation

    Time Management

    Using Tables And Graphs

    Qualifications

    Minimum Educational Requirements and Experience Equivalencies: Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or Associate's degree in technical field, plus four years' related experience; or High school diploma plus six years' related experience.

    Physical Requirements

    Lifting 0-20 lbs; Occasional (<20%)

    Lifting 20-50 lbs; Occasional (<20%)

    Lifting Over 50 lbs; Rarely

    Driving; Occasional (<20%)

    Pushing/Pulling; Rarely

    Manual Keying/Data Entry; Frequent (50-80%)

    Climbing; Rarely


    Associated topics: equipment, infrastructure, ip, maintain, maintenance, network, server, system engineer, system specialist, technician

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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