Performs periodic and ad-hoc operations data analysis to measure performance and conduct root cause analysis. Compiles, analyzes and provides reporting that identifies and defines actionable information or recommends possible solutions for corrective actions. Assists Tower Leaders in identifying and recommending operational performance metrics; map metrics against targets and the company's operational plans and tactical/strategic goals to ensure alignment and focus. Serves as a liaison with peers in other departments to ensure data accuracy.
* Contributes to high level conceptual thinking and conducts operational data analyses to develop actionable information in the form of recommendations, conclusions and possible solutions to root cause analyses. Produces reports to evaluate operational efficiencies and effectiveness. * Prepares dashboards and other management reports, soliciting information from staff throughout the company and serves as liaison to them for their submissions and quality control; provides oversight to staff when necessary. * Identifies and collects internal historical data; researches and collects external benchmark data; devises more efficient and accurate approaches to vet and prepare metric reports; uses sound reasoning and judgment for identifying and applying appropriate analytical approach. * Recommend and implement accuracy, efficiency and productivity enhancements. * Plans, executes, and owns multiple and simultaneous team-based projects along with other individually assigned projects, including providing support in developing and expanding the scope of the company's corporate dashboards and other management reports for distribution to middle and upper management. Organize and maintain report documentation. * Takes initiative to continuously develop more efficient ways to produce reports, including conceptualizing approaches and advancing skills of staff. * Support Medicare Stars and other corporate initiatives with operations data analysis as needed to help the Operations Tower Leads meet their obligations. * Communicate and collaborate with internal stakeholders (including but not limited to Marketing and Communications, Product Management, Network and Medical Management, Compliance and Quality Management) as needed to support overall EmblemHealth quality and customer experience objectives. Be proactive and clear (use Executive Briefing Tool) when communicating milestones and status and selling ideas and proposals. Contribute to strategic initiatives such as Medicare Stars and Speak Human from an Operations perspective as required.
* BS or BA degree * Additional years of related experience may be used in lieu of Degree if certified as Lean Six Sigma GreenBelt or higher * SAS proficiency preferred * 5 years of relevant experience in Data Analysis for Operations required * Energy, drive and passion for End-to-End excellence and customer experience improvement required * Excellent collaboration skills and the ability to influence management decisions required * Strong problem solving and analytical skills that be applied across all types of business problems required * Strong facilitation, oral and written communication and presentation skills required * Solid coaching skills to continuously develop staff core data analysis competencies at vendors required
* Requisition ID: 1913J
We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.