Provide confidential administrative support and assistance to the department and support the department in all aspects of daily project operations. Perform in-person member visits in the community setting, such as hospitals, in order to introduce Care Management Programs and validate member contact information.Responsibilities:* Perform case building, benefit validation and member telephonic outreach for program enrollment.* Conduct member visits in community locations such as hospital sites to enroll members in care management programs and validate member contact information.* Provide ACD phone management for both incoming and outgoing calls.* Provide coverage, Care Management support and administrative duties for the department.* Schedule member appointments with Care managers in Outlook.* Create, interpret, review, edit and organize departmental audits, reports and job aids.* Identify and communicate relevant documents to the appropriate department(s).* Review documents for accuracy, completeness and timeliness for submission to the appropriate project committees or work teams.* Assists in the development of program and project plans, tracking and management of projects and departmental activities to schedule and cost.Qualifications:* PC literate and proficiency with word processing, spreadsheets, database programs, presentation programs and good typing skills required* Excellent written and oral communication skills* Administration and organizational skills* Interpersonal skills required* Minimum 0-2 years' experience in health care and/or regulatory related environment requiredAdditional Information* Requisition ID: 1912IEEOC StatementWe are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.Sponsorship StatementDepending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.