We are looking for a dedicated, entry-level Customer Support Representative who wants to revolutionize the fitness industry and customer service experience together with us. Do you share our philosophy and want to be part of our success story? Then join and help us grow day by day. Your daily workoutYou will creatively assist customers with issues related to our productsYou will research, analyze, and resolve customer questions and requests according to the set SLA ??sIn reference to customer needs you will coordinate with Operations, Product, Engineering, Marketing, Sales, etc.You will manage customer satisfaction surveys and end user feedbackYou will maintain appropriate records and performs related administrative and clerical functionsYou will create and prepare documentation and reporting as needed and document all customer interaction in our CRM system Your fitness levelYou have one or more years of experience as a Customer Support Representative or related role.You bring excellent customer service skills as well as outstanding communication skills with a strong follow throughYou are able to communicate in technical and non-technical terms depending on audienceYou have the ability and desire to thrive in a team-oriented, fast-paced environmentYou are self-motivated and highly organized with a strong attention to detailYou have a positive can-do attitude, hands-on style and willingness to take on ad-hoc tasks as neededYou are confident with Microsoft Excel, Word, Calendaring softwareExperience with Zendesk is a significant advantage Your training equipment (visit us on glassdoor)Join the innovation leaders in the fitness and health industryBe part of a fast-growing, and well-financed German technology company leading the digital transformation within its industryDevelop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curveGet lots of developmental opportunities and work closely with customersBe part of a modern company culture where talent and passion is welcomed, appreciated, and part of the decision making process Your Personal TrainereGym ??s mission is to make the gym work for everyone eGym is the pioneering innovation leader for integrated digital fitness products. The company was founded in 2010 in Munich, Germany and now has more than 2,000 customers in 12 European countries. After receiving over $60 million in venture capital funding, eGym decided to extend its global expansion and entered the US market in 2017. eGym combines latest machine technology, powered by German engineering, with an open cloud platform and the advantages of connected mobile applications to deliver intuitive and effective workouts with more fun and data-driven member support. By offering apps for members and trainers, eGym simplifies operations and provides operators with all the necessary tools to support their customers on their individual member journey. eGym offers an open cloud platform that integrates a great variety of partners like Matrix, Precor, Life Fitness, Fitbit, Polar, Inbody and many others. eGym Inc offers its employees a competitive benefits package which includes:Health, dental, and vision insurance starting on your first day of employment401k with company matchMonthly wellness stipendGenerous vacation and sick leave13 paid holidays per yearPaid parental leave Additionally, eGym offers the following perks:Team lunch FridaysOccasional happy hoursOffice snacksCreative workspaceIn-office eGym equipment Apply now - Contact: Taylor Hahn Associated topics: agente de servicio al cliente, answer, call center, call center specialist, clerk, coordinator, customer care associate, service specialist, system support, telephone service representative
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.