Senior Associate Field Technician (Vinton)

Employment Type

: Full-Time

Industry

: Miscellaneous



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Job Description:

Summary

Provides on-site field support to customers. Performs complex installations, repairs, upgrades and maintenance on hardware/software and equipment.

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.
  • Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs complex analysis and prepares reports on system problem trends and issues.
  • Provides leadership and work guidance to less experienced personnel.
  • Basic Qualifications

  • High school diploma or G.E.D.
  • Six or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements
  • Other Qualifications

  • Good interpersonal skills to resolve field support problems
  • Strong analytical and problem solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve complex hardware/software and equipment problems
  • Ability to provide guidance to other field engineers
  • Willingness to travel
  • Work Environment

  • Office environment
  • May require weekend work
  • May require shift work


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