As part of a long-term strategic partnership, ServiceNow s transformative technology is a foundational element in DXC s portfolio of enterprise service management and service desk solutions. DXC s global scope and industry expertise, combined with ServiceNow s single cloud-based platform creates value well beyond IT. The Product Manager for Managed Services will own and enhance the existing offerings for ServiceNow. These services include virtual administration, platform managed services, and ServiceNow Center of Excellence (COE) offerings. They will provides product planning in support of business opportunities, marketing and life cycle management. Collaborates across functions to achieve objectives on business or technical presentations, pricing strategies, and product launch. Coordinates portfolio of services, acts as a technical consultant on larger and more complex product design, implementation, enhancement and integration projects.
Essential Job Functions
Serves as SME for Managed Services for offering development and go-to-market.
Works with regional delivery leadership to ensure and improve quality of service and customer outcomes for all Managed Services customers.
Coordinates product planning and support on larger highly complex projects typically involving multi-product customer environments, where design is highly complex, to ensure client business needs are met.
Analyzes customer business requirements, product market opportunities and the competitive landscape to develop and ensure that products meet customer needs. Ensures that appropriate company resources are assigned to projects to complete tasks according to plan. Establishes milestones and deliverables and coordinates completion of the various aspects of the product deliverables.
Estimates time frames and quality and quantity of resources required to implement project; develops plans incorporating project variables to ensure that project is completed in a cost effective manner. Establishes criteria concerning deliverability, performance, maintenance, design and costs to deliver product. Coordinates product lifecycle as necessary to ensure client needs are met.
Collaborates with various personnel to identify potential uses for products and technologies and marketing strategies to ensure that product meets business needs. Works closely with and provides subject matter expertise to functional architects to ensure that product design and deployment meet client and company guidelines. Identifies issues or concerns and provides advice and counsel regarding alternative courses of action.
Develops and recommends specific marketing and sales positioning information and collateral. Evaluates and responds to market changes to ensure product success.
Identifies and recommends products, technologies and vendors that meet the budgetary constraints of the projects/programs. Acts as a liaison between clients and company; provides insight and advice to customers concerning applicability of specific products/technologies.
Informs management of considerations involved in selecting technology vendors and provides information on best practices, innovations and trends for products to ensure that company products meet competitive market demands.
Provides insight and advice to customers concerning applicability of specific products/technologies to ensure clients make informed decisions regarding company products and services. Identifies alternative solutions or approaches to support client needs.
Provides leadership and work guidance to less experienced personnel.
Bachelor's degree or equivalent combination of education and experience
Master's degree in human resources, marketing or business administration, or related field preferred
Experience in Managed Services operations and delivery execution
Five or more years of experience in product management, software development, technical support, or consulting
Experience working in sales and marketing of technical products, and families of technologies
Experience working with the product development life cycle and business processes as they impact overall product plans
Experience working with technology architecture, mainframes, scheduling software, and other related technologies
Experience working with client business and technology requirements and company software and hardware products and services
Experience working with development tools, processes, approaches and/or techniques
Strong organization skills to balance and prioritize work
Strong analytical, problem solving and decision making skills
Strong communication skills to communicate with clients, support personnel and management
Ability to work independently and as part of a team
Ability to work with relational databases
Ability to mentor and direct work of less experienced specialists and other team members
Willingness to travel up to 10%
Virtual / Remote work environment
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.