DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH.Job Duties and ResponsibilitiesAt DISH, we understand Field Service. We've pioneered it by being tuned in to our customer's needs. We are taking our Service Technician fleet to the next level with the help of our Fulfillment Support Representatives. We can get the job done right the first time with our innovative approach to home appliance repair. Do you enjoy fixing broken things, talking with people, providing customer service and learning new technologies? Are you seeking a career where you can grow in a supportive environment with a clear career path and emerging opportunities? Are you curious, confident, and willing to learn new skills? Then being a DISH Fulfillment Support Representative is your calling. Fulfillment Support Representatives sustain DISH's fulfillment division from our Triage Call Center by answering inbound repair calls from internal and external customers, placing outbound calls, and assisting field In Home Service Technicians and business partners with inquiries, part ordering, and questions. We invest in our Fulfillment Support Representatives. We provide classroom and on-the-job training. As well as centralized subject matter experts on appliance repair, who support our Representatives to ensure we verbally diagnose and assess customer issues prior to making a home visit for the repair work. Bring your computer, maintenance/repair, military, customer service and/or customer relationship experience to DISH! What's in it for you? $13.13 / hour Training on cutting edge home appliance technology Opportunities for career growth Medical, Dental and Vision 401K with company match + profit sharing Paid time off and holidays Life and short/long term disability insurance Discounted Employee Stock Purchase Program Tuition reimbursement FREE DISH PROGRAMMINGSkills - Experience and Requirements High energy, resourcefulness, and strong multi-tasking ability Strong sense of professionalism and active listening skills Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity Analytical capability and intuitiveness; ability to follow logic and make the instinctive leap to a solution; problem solving, and critical thinking skills are essential
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