Senior Director, Service Delivery (Oakland)

Compensation

: $151,860.00 - $151,860.00 /year *

Employment Type

: Full-Time

Industry

: Executive Management




Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a
Dell customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

ACCOUNTABILITIES: Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement. Coordinates the activities of technical solution team members to meet contract obligations. Provides complex metrics and reporting support to all relevant stakeholders. Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement. Identifies opportunities for growth and innovation. Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships. RESPONSIBILITIES: Responsible for Global Services Delivery strategy, implementation, management and compliance across all delivery organizations Collaborates with Global Services senior/executive management to recruit, sign, develop and drive deployment and on-going management. Define and drive toward standardized service models. Influence new deals to conform to standardized models to expedite closure. Continually refines talent pool by identifying individual performance levels and clearly communicating career path and progression opportunities. Organizational Management Metrics development and management. Communications and Support to SVP, EVP Levels cross functionally. Develops Practice policies, procedures, standards and strategies.


Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

Typically requires 15+ years of related experience in a professional role with a Bachelors degree; or 12+ years and a Masters degree; or a PhD with 8+ years experience; or equivalent experience

If youre ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.



Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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Associated topics: alumni, analyst, business, event, fundraise, marketplace, policy, relation, stewardship, university relationship
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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