Manager OEM Services

Cox Automotive in Burlington, VT

  • Type: Full Time
position filled

Description

Dealer.com, a Cox Automotive Brand, is currently hiring a Manager to join our OEM Services team in Burlington, Vermont.The Manager of OEM Services is responsible for management and strategic direction of the OEM Services team, in their efforts to develop and capitalize on OEM relationships. This role requires an individual who understands customer service and a consultative approach to sales opportunity development. Requires exceptional personnel management, breadth of communication skills, strategic thinking, and industry knowledge and leadership skills. This position works as a cross-functional leader, collaborating with internal and external stakeholders in the development and enrichment of our OEM Relationships. As such, he/she will have a background in or a deep understanding of customer service, large client/program/enterprise level requirements, and Automotive Digital Marketing.The Manager of OEM Services has demonstrated success in management of multi-million dollar accounts, highly productive teams and has shown strong aptitude to develop the people and the processes to support our customer and Cox Automotive objectives.Responsibilities:Ensure OEM partnerships receive superior customer service Ensure the efforts of the Program Management Team lead to close relationships between key OEM stakeholders and Dealer.comEnsure staff are engaged in pursuits that increase Customer Retention, facilitate increased revenue and EBITDA growth and growth ratesCreate a new standard in operational excellence in the Digital Automotive Marketing space for OEM partnershipsProvides advice, problem-solving assistance, answers to questions regarding team objectivesParticipates in committees and task forces designed to improve the quality of service to existing customers.Conducts surveys/studies relevant to organizational managementDevelops objectives and activities based on department goals.Prepares or coordinates preparation of financial and administrative reportsAnalyzes and interprets statistics, financial data, and management planning data for predicting resource needs and developing long range plans.Acts as liaison with Customer Service and Sales Coach, direct, lead and supervise all aspects of the teamLead team on successful execution of departmental performance objectivesHold staff accountable for the work day and work loadDelegate and oversee daily activity of staff Ensure timely process of inbound client communicationEnsure job satisfaction is best of breedRemove obstacles, find growth opportunities and provide coaching for direct reportsCommunicate and discuss industry issues and trends with teamConduct monthly, quarterly and annual performance reviews for staff

Qualifications

Education/Requirements:BS/BA degree in related discipline. An advanced degree is a plus.Generally 7+years of experience with at least 1-2years' experience in a management or lead role.Must have proven leadership abilitiesSolid business acumen, management and marketing communication skills Exceptional knowledge of development, marketing and sales processes Exceptional attention to detail and organizational skillsAbility to contribute to defining a strategic vision and to articulate it in front of a variety of audiences Proven organizational skills; ability to multi-task and work on several assignments concurrently; detail oriented individual Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility with OEM clients, third-party vendors, sales, and the management team.Competencies:Managing Vision and PurposeDeveloping Direct Reports and OthersOrganizational AgilityManaging and Measuring WorkPolitical SavvyStrategic Agility

Organization

:Cox Automotive

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