At Convene, we're building a company that embraces visible and invisible diversity, encourages healthy integration of personal goals and professional development, and fosters community. Our team's evolution, values and culture have been at the forefront of what we do since our founding. With the meetings and office market growing rapidly and showing no signs of stopping, we are constantly evolving and growing our offerings from hosting meetings and events to providing a full suite of offerings for flexible co-working spaces.
What You'll Do:
* Effectively communicate verbally and written, with all level of employees and clients; exhibiting GRIT - in all interactions * Work dynamically and prioritize departmental functions to meet deadlines * Maintain regular attendance in compliance with Convene standards, as required by scheduling, varying according to the needs of the facility * Coordinate the setup and execution of all functions with the Service, Production and Culinary departments * Comply with Convene standards and regulations to encourage safe and efficient operations * Maximize efforts towards productivity by identifying problem areas and implementing solutions * Responsible for overseeing the Service team including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with Convene standards * Ensure inspection of all conference center areas for cleanliness and maintenance on a regular basis * Control and maintain all service equipment * Create and maintain positive relationships with building management * Oversee daily and weekly PEO meetings as well as weekly staff meetings * Work with sales manager and other conference planning manager to ensure accuracy of Salesforce * Develop client relationships to ensure a successful event. * Oversee Production team and ensure proper planning, upselling, detailing, proper room blocks, and professional communication to clients * Build relationships with all local competitors and surrounding businesses * Assist Culinary team in preparing creative menu offerings from banquet menu guide * Understand both monthly forecasting and the annual budget process * Responsible for monthly P&L * Actively participate in industry related organizations (i.e. NACE, MPI) * Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills * Ensure Standard Operating Procedures are consistent, up to date and being followed * Review and update all internal and external forms and processes quarterly to ensure continuous improvement and quality standards * Ensure Convene brand standards are being executed * Assist with developing healthy employee relations environment, including employee motivation and coaching. * Establish strategic plan and lead site via specific action steps to achieve financial, quality goals and survey scores * Work with purchasing & vendors on competitive pricing * Travel to existing and opening markets * Perform any other job related duties as assigned per VP, Operations
What We Look For:
* Bachelor's Degree in Hospitality, Business Administration, or equivalent experience * Minimum of 1-3 years' experience leading a catering and/or conference service operation in a progressive environment * Working knowledge of technology and AV equipment, setup and usage * Extensive knowledge of computers, specifically Salesforce and Microsoft Office * Knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations * Working knowledge of financial statements, driving revenue, controlling cost. * Acute Awareness of SELF & Others * Emotional Intelligence, dynamic community and customer focus * High Energy Relationships * Problem solving/Decision * Flexible hours required * Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance * Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping * Ability to stand, sit, or walk for an extended period of time * Ability to travel throughout the US and new markets
At Convene, we're changing the way the world works by transforming the way businesses work. By partnering with the largest landlords in commercial real estate, we design and service the next generation office building - one that feels more like a full-service, lifestyle hotel. Our integrated \"workplace-as-a-service\" platform gives building tenants and enterprise clients access to a growing network of premium meeting and event spaces, flexible workspaces, hospitality services, and curated experiences for users, all connected by Convene's proprietary technology platform.
* Founded in 2009 * Locations in New York City, Boston, Philadelphia, Washington, D.C., and Los Angeles; Opening in Chicago in 2018 and plans to expand globally * Launched Convene Workplace in 2017 * Ranked #11 Workplace in New York in 2017 by Fortune Magazine * Ranked #30 in 2017 LinkedIn Annual List of Industry Disruptors * 2018 Great Places to Work US * 2018 Fortune Magazine Best Workplaces NY
In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together we're building a culture that embraces diversity and learning, humility and gratitude. At the same time, we try not to take ourselves too seriously and strive for a healthy integration between work and personal pursuits.
Benefits You Can Expect As A Convene Employee:
* Generous, flexible PTO and family leave * Generous professional development policy that includes funds earmarked for each employee's discretionary professional growth-Have a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year * Excellent health coverage for team members and their families * Supportive work environment and a leader who is focused on your professional growth * Company events that highlight our team's passions and hobbies * Healthy snacks
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.