• Computer Task Group
  • Boulder , CO
  • Miscellaneous
  • Full-Time
  • 670 Logan Mill Rd

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CTG is seeking Ambulatory eClinicalWorks Analysts for a remote support opportunity.

Job responsibilities will include:

Provide Support Services for eCW, Dragon, and other ambulatory applications.

Troubleshoot user errors and provide timely and high quality customer service

Conduct root cause analysis and implement fixes to reduce future errors

Document issues and solutions

Participate in the day to day tracking and follow-up on issues and questions of daily operations.

Validate and support systems testing efforts

Work with client users and functional teams as needed

Utilize the ticket management system to track issue status and work volume

Participate in a 24/7 after hours on call rotation

After an initial Knowledge Transfer period of 4 to 6 weeks, work will be performed remotely. Knowledge Transfer will take place at the client site in Buffalo, NY.

Required Qualifications:

5 years experience working with Ambulatory sites supporting eClinicalWorks and Dragon.

Extensive knowledge of Ambulatory workflows

Consistent efforts to deliver quality solutions as per agreed scope.

Customer focus and close alignment with the customers business objectives.

Ensure efforts to continually improve domain knowledge.

Ensure the quality of the deliverables as per the defined defects standards

Document issues with resolutions and share with team members to improve team productivity.

Take complete ownership for the assigned task and provide timely updates on the progress of the project / task to all stakeholders.

Adherence to the defined standards.

Takes initiative and drives to bring issues to logical conclusion; demonstrate a proactive approach

Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.

Additional qualifications include eClinicalWorks v11.40.4 EHR and Practice Management:

  • New clinic set up

  • 340b related work

  • CCDA and NYSIS for hosted practices

  • Set up CPC and measure reporting

  • MAQ and MIPS dashboards

  • PCMH for two sites

  • Understand eCW functionality to resolve break/fix issues and new requests

  • User provisioning

  • Letter building

  • Integration with Soarian, Meditech, Lab, etc.

  • Provision new providers and train

  • System upgrades / updates

  • Build orders, templates, procedures

  • Perform security audits as requested

  • Build charges

  • Perform patient merges

  • Additional Information:

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquires may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

  • To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to ...@CTG.com


    CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

    CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

    CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

    Job: Healthcare & Hospital Implementations

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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