HRSD Consultant, TAOS

Comcast in Philadelphia, PA

  • Type: Full Time
position filled

Job Summary:
Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for all Company employees. Provides quality support services of escalated Human Resources issues to all Company employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
  • Win as a team - make big things happen by working together and being open to new ideas
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
  • Drive results and growth
  • Respect and promote inclusion and diversity
  • Do what's right for each other, our customers, investors and our communities
  • Core Responsibilities:

  • Provide efficient and effective candidate hiring process support through receiving requests for job requisitions, auditing request and executing, then updating stakeholders throughout the approval process. Actively assesses processes and identifies opportunities for improvement and innovation
  • Establish and cultivate strong and collaborative partnerships across the organization
  • Collaborates effectively with internal & external clients to ensure success utilize advanced CRM technology tracks & monitors performance in real time, delivering detailed operational reports
  • Maintain daily metrics, service delivery, and performance, creating equitable distribution of workload among team members
  • Track requisitions awaiting business approval and update key stakeholders
  • Responds to customer inquiries by providing appropriate solutions and alternatives
  • Acts as liaison to talent & business partners 
  • Maintains compliance and systems data integrity
  • Provides guidance and support to team on escalated issues
  • Promotes a positive candidate experience utilizing all available tools & resources
  • Effectively articulate complex issues in a simplified manner
  • Investigates unique/complex customer-related issues and resolves those directly with employees and managers in accordance with SLAs.
  • Supports and processes work, as assigned
  • Continually evaluates existing work processes and prospective processes
  • Other duties and responsibilities as assigned.
  •  Additional Requirements:

  • Exceptional customer service experience
  • Excellent organizational skills, including exemplary attention to detail and accuracy
  • Results oriented with a focus on problem solving and continuous improvement
  • Ability to multitask and prioritize tasks on a daily basis
  • Excels in collaborative team environment
  • Ability to listen, adapt, influence and transform
  • Strong analytical and reporting skills
  • Adept at handling high volume work flow and effectively prioritizing daily tasks
  • Ability to communicate across all levels of the organization with diplomacy, tact and professionalism
  • Assist in Talent Acquisition projects designed at improving overall candidate experience and service delivery via systems, processes and compliance
  • Job Specification:

  • High School or Equivalent
  • Generally requires 2-5 years related experience
  • Comcast is an EOE/Veterans/Disabled/LGBT employer

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