Provide direction and guidance to Sales Associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards.
Train Sales Associates on product knowledge and store procedures such as cash register transactions, product flow procedures, and visual standards
Supervise and authorize cash register transactions made by Sales Associates.
Perform opening and closing procedures such as balancing registers, preparing cash bags, and activating security system.
Perform excellent customer service by assisting customers with questions, concerns and product information
Provide efficient order management from placement of orders to delivery of goods.
Create and maintain an environment of strong sales and exceptional customer service through teamwork, coaching associate and leading by example.
Maintain a high professional standard of individual behavior by demonstrating respect, courtesy, and professionalism to align with Columbia Sportswear Company expectations.
Perform other duties as assigned.
High School Diploma or equivalent.
Prefer 3 years previous retail operations experience with at least one year of retail supervisory, management or leadership experience.
Combination of previous experience, education and relevant experience considered.
Skill in operating personal computers, POS systems, and various software packages including Microsoft Word and Excel are needed.
Ability to communicate effectively with all levels of company personnel through oral and written means is required.
Effective retail math experience/aptitude/ability required.
Time management and ability to use good judgment and make sound decisions are required.
Job may require hours that often exceed8 hours per day and/or 40 hours per week during peak periods.
Available to work store schedule – Sunday to Saturday.
Physical requirements include the ability to use telephone, computerized systems; perform repetitive movements of the arms and shoulders, stand for extended periods of time up to 8 hours per day, move freely around store, bend, twist, reach, squat, climb a ladder and regularly lift/carry up to 40 pounds.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Sex/Sexual Orientation/Gender Identity/Age