• Cloudera
  • Revere , MA
  • Information Technology
  • Full-Time
  • 69 Rose St


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Job Description:

Responsibilities

  • Perform the role of a Subject Matter Expert (SME) in two or more components of CDH/HDP/HDF Stack.
  • Work on complex issues along with the Front Line Support Engineers to help troubleshoot and resolve complex customer reported issues.
  • Perform the role of a technical bridge between Front Line Team and Break Fix/Engineering.
  • Write detailed runbooks and knowledge base articles for the components in the area of expertise.
  • Own the automation requirements for the components in the area of expertise.
  • Proactively engage on customer reported issues bring down case resolution times.
  • Root cause analysis reports on any Severity 1 incidents including recommendations to improve proactive management of Hadoop deployments
  • Troubleshoot performance, scalability bottlenecks and suggest solutions
  • Lead and run weekly WAR rooms to discuss critical issues that need assistance.
  • Design and build advanced lab exercises for the components in the area of expertise.
  • Job Requirements

  • Bachelors in Computer Science or equivalent
  • 5-9 years of enterprise software support experience
  • 2-3 years of full time Hadoop related work.
  • Solid understanding and deep technical knowledge of Hadoop components across the stack, especially around HDFS and YARN.
  • Passionate about troubleshooting and resolving complex issues with faster turnaround times.
  • Very good Linux and Java Troubleshooting skills.
  • Good knowledge on networking concepts.
  • Expertise in a scripting (Shell, Python, Ruby, etc.) is a plus.
  • Excellent communication and collaboration skills.
  • Ability to work effectively both independently and as part of a team.
  • Demonstrated creative problem solving ability
  • Ability to collaborate and partner with internal teams

  • Associated topics: backend, c, devops, expert, lead, matlab, perl, programming, senior software developer, senior software engineer

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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