Conversational AI - Sr. Product Manager - AI Platform Operations (Stateline)

Charles Schwab in Stateline, NV

  • Type: Full Time
  • $138,660.00 - 138,660.00
position filled


If you have a disability, and require reasonable accommodations in the application process, contact Human Resources at ...@schwab.com or call (800)-###-####.

Brokerage Products: Not FDIC Insured No Bank Guarantee May Lose Value

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an equal employment opportunity employer,our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law( Equal Employment Opportunitypolicy ). Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

The Charles Schwab Corporation provides a full range of brokerage, banking and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (MemberSIPC ), offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides deposit and lending services and products. Access to Electronic Services may be limited or unavailable during periods of peak demand, market volatility, systems upgrade, maintenance, or for other reasons.

This site is designed for U.S. residents. Non-U.S. residents are subject to country-specific restrictions. Learn more about our services for non-U.S. residents .

Conversational AI - Sr. Product Manager AI Platform Operations

Job Locations US-TX-Austin

Requisition ID 2020-50580

Posted Date 4 days ago (1/14/2020 10:22 PM)

Category Product & Project Management

Position Type Full time

Charles Schwab's Conversational Platforms team is responsible for defining, delivering, and managing the lifecycle of our platforms and services which enable digital conversations with clients at scale. Schwab is revolutionizing how we have conversations and interactions with clients across live and asynchronous channels by leveraging conversational AI with modern messaging and voice technologies.

We work, think and approach problems differently than your traditional financial services firm, and we drive to change both how Schwab operates and how the industry serves investors. In this role, you will also help formulate the omni-channel conversational platform strategy, including expansion of capabilities into other Schwab lines of business. You will also build and manage a product roadmap and oversee the team of product owners who will implement the products.

The team is responsible for:

  • Strategy - Envision the future and build the near-term roadmap for our conversational platforms strategy
  • Execution Own and drive all aspects required to bring new digital capabilities to clients, including the definition, creation, development and implementation of the core conversational solutions
  • Client service Serve clients with compelling experiences that improve client outcomes
  • Partnership Collaborate with technology, design, marketing and others in delivering value to our clients

What youre good at

  • Own the strategy and execution of conversational AI experiences across Schwabs client-facing channels, including Mobile App, Schwab.com and Contact Center
  • Formulate and evolve the conversational AI vision, strategy, and roadmap
  • Be a conversational AI thought leader, evangelizing how it can be leveraged to remove friction in client journeys, while empowering clients with timely insights
  • Partner with marketing, brand, and communications to formulate the go-to-market strategy and internal communication plan for new conversational experiences
  • Lead the generation of new ideas based on market analytics and interactions with stakeholders, clients and prospects
  • Build strong partnerships with key stakeholders and third-parties
  • Champion Agile methodologies, support team members in daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos
  • Work cross-functionally with technical, design, business, and compliance counterparts to define product release requirements and investigate production issues as they arise

What you have

  • Experience with conversational AI, chatbots, voice bots, or machine learning-driven digital products
  • Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results.
  • Strong knowledge base and experience developing or managing digital platforms, coupled with knowledge of the underlying technology, both current and emerging.
  • Ability to influence and build strong relationships across multiple levels of the organization
  • Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams.
  • Skilled at working cross-functionally with technology, service, marketing and product teams to manage the entire lifecycle of a digital platform
  • Prior experience as an Agile Product Owner or leading scrum teams is preferred, with a deep understanding of agile
  • Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment
  • Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction
  • Confidence presenting and tailoring messaging to a variety of audiences, including senior leadership
  • Enjoy being a thought leader who naturally challenges the status quo
  • Good understanding and/or experience with financial services regulations is a plus
  • Bachelors degree required (MBA or Master of Science preferred)
  • 5+ years digital product management experience
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Share on your newsfeed

Loading...

Why Schwab?

At Schwab, Own Your Tomorrow embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. Were a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees: Whats it like to work at Schwab!

The benefits of working at Schwab : a package designed to empower your health, wealth, career and life.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.
We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

You may be interested in these similar jobs!
Customer Service Agents Earn Side Income-Become Focus Group Panelist(up to $500/week) (Crystal Bay)
Apex Focus Group in Crystal Bay, NV

Now accepting applicants to participate in National Focus Groups and Clinical Trial studies. Work from home earn up to $500/week part-time . Must reg…

Read More
Microsoft Dynamics GP Support Analyst (Carson City)
Harris Computer Corporation in Carson City, NV

Cogsdale is seeking a Dynamics GP Support Analyst to provide application support to customers that will involve answering complex questions on the fu…

Read More
Nuclear Operations (Genoa)
US Navy in Genoa, NV

About Nuclear technicians, power plant operators and subsystems specialists are responsible for keeping vital Naval submarines and aircraft carriers …

Read More
Gym Manager/Trainer
Elevated Fitness in South Lake Tahoe, CA

Elevated Fitness, at Stateline in South Lake Tahoe is seeking a Gym Manager/Trainer. This is a highly visible position, transitioning to full-time wi…

Read More
Needed Part-time: Focus Group & Clinical Trial Participants (Stateline)
Apex Focus Group in Stateline, NV

Now accepting applicants for Focus Group and Clinical Trial studies. Earn up to $350 per study in your spare time. Must register and complete questio…

Read More
Telemedicine Physician (Gardnerville)
Compound Place (Medco23 LLC) in Gardnerville, NV

At Compound Place, we are striving to provide solutions to common health conditions by way of a virtual telehealth platform. Our focus is to connect …

Read More
Work From Home-Focus Group Panelist Needed (up to $500/week) (Stateline)
Apex Focus Group in Stateline, NV

Seeking motivated individuals to participate in National Focus Groups and Clinical Trial studies. Earn up to $500/week in your spare time. Must regis…

Read More
Data Entry-Focus Group Panelist Needed (up to $500/week) (Stateline)
Apex Focus Group in Stateline, NV

Seeking motivated individuals to participate in National Focus Groups and Clinical Trial studies. Earn up to $500/week in your spare time. Must regis…

Read More
Data Entry Clerks Earn Side Income-Focus Group Panelist Needed(up to $750/week) (Stateline)
Apex Focus Group in Stateline, NV

Now accepting applicants for Focus Group and Clinical Trial studies. Earn up to $750 per week working part-time. Must register and complete questionn…

Read More
Administrative Assistant Work From Home - Part-Time Focus Group Participants ($750/week) (Stateline)
Apex Focus Group in Stateline, NV

Seeking motivated individuals to participate in National Focus Groups and Clinical Trial studies. Earn up to $750/week in your spare time. Must regis…

Read More