Product Specialist High End Brand of Retail and Contract Furnishings
This is a new role to support our growing sales organization. Seeking a dedicated team player that loves design and high end furniture. You will be the customer advocate and brand ambassador to support, and service the North America sales teams. This position requires full product knowledge as specialist, and understanding of the sales process for retail, e-commerce and contract wholesale customers. Must be detail-oriented, self-motivated, personable, resourceful, a good problem solver and organized.
This position is located in our NYC main office, and liaison to customer service and logistics USA located in New Jersey, and parent company located in Denmark. The position reports to North America Director, based in NYC.
Minimum of 5 years experience selling and servicing customers in high-design commercial and residential furnishings
4 year degree preferred
Proven expertise in support and servicing furniture sales
Excellent English verbal and written skills and has a can-do service attitude
Strong understanding of sales process and navigating sales/service opportunities and issues Comfortable and enthusiastic in leading presentations and training sessions
Able to multi-task and prioritize work load
Organized, a self-starter and a good planner
CRM experience and can execute sales forecasts and tracking
Marketing/Graphics past experience is helpful
Computer skills: Microsoft Suite (Outlook, Excel, Word and Powerpoint)
ABOUT CARL HANSEN & SON
Carl Hansen & Son represents over 100 years of furniture history with respect and passion for quality craftsmanship. The worlds largest manufacturer of furniture designed by Hans J. Wegner, Carl Hansen & Son also produces works by renowned design masters such as Ole Wanscher, Kaare Klint, Poul Kjrholm,. We are growing our North America presence of this globally renowned manufacturer of design-driven furniture. The US office and Flagship store are located at 251 Park Avenue South NYC, with warehouse operations in Farmingdale, NJ and a Flagship store in California.
Liaison between sales reps/customer service and customer; go-to for customers when needed
Product and sales process expert
Field questions and answers on product to support sales efforts and customer requests
Manage field sales communications retail and contract
Assist with showroom visitors and presentations
Assist with sample packages when needed.
Help with sales training, event planning and presentations
Track sales opportunities and assist with forecasting
Assist with sales coordination for assigned key accounts
Pre-qualify and assist with new sales leads
Oversee day-day sales for B regions
Business development: Research new customers and help develop sales strategies for growing opportunities.
Assist with preparation and tracking of special order requests and warranty claims
Assist with tracking and overseeing of critical projects and orders
Help formulate project proposals and selling tools
Help coordinate furniture consignment sales samples when needed
Benefits: 3-weeks vacation, holiday and personal time off, health insurance and 401K plan
Associated topics: b2c, door to door, electronic commerce, residential, residential customer, residential sales, retail, retailer
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.