Director / Sr. Director, Client Management (Elmira)

Capital Rx in Elmira, NY

  • Industry: Executive Management - Sales/Business Development
  • Type: Full Time
  • $197,780.00 - 197,780.00
position filled

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Capital Rx is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Capital Rxs mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Capital Rx delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology and service is the reason why Capital Rx is among the fastest-growing PBMs in the country.

Position Responsibilities:

  • Manage Client Services team and oversee collaboration with the Executive Team as well as other key business functions to scale the Client Services organization, ensuring alignment with Company objectives, vision, and market positioning
  • Manage day-to-day client relationships and create best practices for Client Services organization; define goals and KPIs used to measure performance
  • Oversee development and execution of comprehensive client management plans for each account by building and maintaining trusting relationships with clients and associated third parties through superior customer service and oversight
  • Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues; Ensure consistent and cohesive communication of Company products and services and competitive value proposition
  • Accountable for new group and product implementations; translating business requirements to clients by establishing project plan, leading internal and external meetings, and meeting expected deadlines and quality standards
  • Maintain knowledge of industry trends and passion to deliver strategic, consultative approach aligned with Companys vision.
  • Support business development through attendance at finalist meetings, benefit fairs, open enrollment events and other client functions; provide RFP support on client operation processes.
  • Lead development and presentations for client quarterly reviews
  • Oversee Client Services budget and monitor and report on contractual performance and financial guarantees
  • Support general business needs, as required

Qualifications / Profile:

  • PharmD from an accredited school of pharmacy and PBM / health plan experience required
  • 10-15+ years of proven experience in project management, client onboarding, and/or account management.
  • Proven track record of leading teams and managing complex cross-functional initiatives, driving high performance, meeting deadlines, executing on deliverables, and working with Executive Teams to shape and build successful organizations
  • Ability to leverage exceptional project / time management, prioritization, and organizational skills to ensure customer satisfaction and a consistently positive experience
  • Exceptional written and verbal communication skills and ability to present both internally and externally.
  • Constantly assesses levels of client satisfaction and proactively identify risks and solutions to address client needs with a demonstrated commitment to delivering high quality work product

  • Associated topics: area sales, b2b, bi, business, business growth, intelligence, strategic, territory manager, territory sales, wholesale

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