Client Service Representative - Entry-Level (JR) - Contract (Troy)

Broadridge Financial Solutions in Troy, NY

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled
Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at to learn more.

Job Description

We are hiring! We are looking for a Client Service Representative in our Deer Park Long Island Office. In this role you will be working on our Operations team managing internal and external clients as well as checking the accuracy of forms, fulfilling client requests, and entering data into a tracking database. Candidate should be experienced working in a high-pressure, high-volume environment where accuracy is paramount.

This is a temporary, contract role anticipated through June 2020

Responsibilities:

Responsible for creation of financial documents, emails, and sites as well as the approval process using internal software products

Candidate must be computer savvy and capable of learning new software applications with relative ease

Must have Client service experience. Candidate will communicate directly with clients as well as internal departments

Must be comfortable working within a team while owning their own work

Must maintain a high level of productivity, quality, and customer-service standards while adhering to strict deadlines

Candidate must utilize great time management skills to handle extremely high seasonal volumes

QUALIFICATIONS:

Strong client services background.

Excellent written and verbal communication and listening skills.

Excellent ability to understand the scope of each project, prioritizes tasks, and effectively manages time.

Proficiency in Microsoft Excel, Word, and working knowledge of Outlook and Access.

Position requires full time from January through May with training in December.

FUNCTIONAL COMPENTENCIES:

Multi-Tasking

Time Management

Approach to Work

Learns From Experience

HTML knowledge a plus

#LI-MC1


Associated topics: front desk, help, information technology, network, patient, support specialist, systems administrator, technician, technician i, technician iii

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