Desktop Engineer

Bridge Technologies and Solutions in San Francisco, CA

  • Industry: Engineering - Others
  • Type: Full Time
position filled

Responsibilities:


Seeking Desktop Engineer experienced in assisting and troubleshooting a large-scale Enterprise Active Directory Windows 7/10 environment.
The ideal Engineer should be able to support related technologies, including software packaging, laptop/desktop imaging and develop automation tools.

Must be able to work collaboratively with excellent verbal and written communication skills among diverse teams. The position involves meeting service
levels for a broad range of technology,and providing capacity management to support business growth.
  • Experience with system management tools including IBM BigFix and Microsoft Systems Center Configuration Manager (SCCM).
  • Provide escalation support for the Desktop Support team withWindows Enterprise applications including IM and Microsoft Products.
  • Ability to package and deploy software, automate common functions with PowerShell scripting.
  • Knowledge of Office 365 and Windows 10 migration concepts.
  • Experience with Virtual Desktop Infrastructure (VMware Horizon) is a plus.
  • Experience with Mobile Device Management (MobileIron) is a plus.
  • Working knowledge of DNS, Client, and DHCP
  • Maintains up-to-date documentation for all Desktop Engineering related processes
  • Performs work in a customer service oriented manner and maintains a professional approach regarding all matters.
  • Remains adaptable and flexible in acceptance of changes in techniques and procedures.
  • Qualifications:
  • One to Four years of relevant experience
  • Bachelor's degree in IT or related field preferred
  • Occasional night and evening work required
  • Good working knowledge of desktop operating systems
  • Progressive experience in troubleshooting and managinga desktop, laptop/tablet, and handheld infrastructure
  • Good oral and written communication skills and demonstrated ability to document and present configuration and design documents to team and leadership when requested
  • Technical Requirements:
    Desirable certifications include (Not Required)
  • Microsoft Certified Professional (MCP),
  • Solutions Expert (MCSE)
  • IT Professional (MCITP)
  • Training and Certifications:

    Bachelor Degree required

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