Bridge Technologies and Solutions in San Francisco, CA
Industry: Engineering - Others
Type: Full Time
Seeking Desktop Engineer experienced in assisting and troubleshooting a large-scale Enterprise Active Directory Windows 7/10 environment. The ideal Engineer should be able to support related technologies, including software packaging, laptop/desktop imaging and develop automation tools.
Must be able to work collaboratively with excellent verbal and written communication skills among diverse teams. The position involves meeting service levels for a broad range of technology,and providing capacity management to support business growth.
Experience with system management tools including IBM BigFix and Microsoft Systems Center Configuration Manager (SCCM).
Provide escalation support for the Desktop Support team withWindows Enterprise applications including IM and Microsoft Products.
Ability to package and deploy software, automate common functions with PowerShell scripting.
Knowledge of Office 365 and Windows 10 migration concepts.
Experience with Virtual Desktop Infrastructure (VMware Horizon) is a plus.
Experience with Mobile Device Management (MobileIron) is a plus.
Working knowledge of DNS, Client, and DHCP
Maintains up-to-date documentation for all Desktop Engineering related processes
Performs work in a customer service oriented manner and maintains a professional approach regarding all matters.
Remains adaptable and flexible in acceptance of changes in techniques and procedures.
One to Four years of relevant experience
Bachelor's degree in IT or related field preferred
Occasional night and evening work required
Good working knowledge of desktop operating systems
Progressive experience in troubleshooting and managinga desktop, laptop/tablet, and handheld infrastructure
Good oral and written communication skills and demonstrated ability to document and present configuration and design documents to team and leadership when requested
Technical Requirements: Desirable certifications include (Not Required)