Provide consultative services to line management in the business use of SAP.
Undertake re-configuration of current functionalities and configuration of new functionalities based on business requirements.
Act as a liaison with the business to facilitate the development and documentation of standard business processes.
Assist in defining specific functional and reporting requirements
Develop & implement functional enhancements and new report requirements.
Provide regular communication to the Business on new SAP developments.
Develop or select computer applications to analyze data using the SAP environments.
Schedule and manage regular periodic processes such as weekly, month-end and year-end processes.
Assist in running batch reports on behalf of the business.
Provide ongoing support and guidance to users.
Review and assess all user requests.
Assist in preparing training materials and delivering end-user training.
Diagnosing and resolving issues and problems with the clients' information technology systems, applications, and databases involving several processes. Investigating causes, analyzing and diagnosing the problem and repairing or providing detailed alternative solutions
Evaluating new and changed infrastructure and applications to determine if they can increase the efficiency of the clients' operations. Working with clients, vendors, purchasing, and internal staff to make recommendations, obtain approval, and purchase hardware, software, licenses, and services as requested.
Assessing clients' business requirements to determine their information technology infrastructure and applications needs. Working with clients, vendors and service providers to establish the availability of various technologies and determine the most effective approach. Defining and analyzing alternative solutions and recommending changes to business processes to provide effective information technology systems
Leading and participating in project teams established to address clients' requirements. Implementing major & minor system releases to apply the required changes & enhancements to the system-planning the work, obtaining approval for the time & resources required, setting priorities, developing the solutions, performing technical & integration testing, carry out configuration & change management, and implementing the finished product.
KNOWLEDGE, SKILLS & QUALIFICATIONS
Requires in-depth working knowledge in SAP PM module and the integration points with other modules.
Requires knowledge of data management and information system analysis techniques.
Demonstrated ability in configuring computerized systems.
Demonstrated ability in solving system related problems.
Demonstrated ability in implementing computerized systems.
Demonstrated ability to communicate complex and technical issues to business users.
Demonstrated ability in working with a high degree of independence.
Requires excellent interpersonal skills, and written and verbal communications skills.
Demonstrated ability to work in a team environment.
Demonstrated ability to produce results within tight deadlines.
Ability to apply effective interpersonal and communication skills along with a strong customer service focus that works effectively with the user groups and other support team members
Respond to and resolve SAP user problems, requests and issues within defined SLA with accurate documentation
Strong SAP configuration skills developed from SAP implementations of PM and PS modules
Minimum of 1-3 years of relevant experience required with SAP PM and PS
Experience in dealing with ABAP solutions
Experience in dealing with issues that require integration with BASIS