Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue. It's the Consultant Agent's mission to ensure no client is ever left unserved or underserved. Positively engage with the client during the check-in and check-out process Ask probing questions, listen and record details, and offer an accurate time estimate for next steps Monitor queues and provide status update to clients Clearly communicate with team members Support Geek Squad efforts to protect the world, one device at a time Experience actively using and learning about customer electronics Ability to work successfully as part of a team Strong ability to prioritize and multi-task in a fast-paced environment Ability to work a flexible schedule inclusive of holidays, nights and weekends
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.